OneNote fingerprint unlock is not working

Anonymous
2024-07-22T11:08:18+00:00

When setting up a protected section on Onenote on my samsung fold6 it I enable the box that says use fingerprint next time but when I go to unlock it again it asks for the password again with the use fingerprint box still enabled. It never lets me use my fingerprint to unlock the sections. Anyone know a fix for this?

Microsoft 365 and Office | OneNote | Other | Android

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  1. Anonymous
    2024-08-04T14:45:14+00:00

    Worked for me as well! GREAT FIND!!

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  2. Anonymous
    2024-08-06T01:13:45+00:00

    Hi! Oleksandr Dudarenk,

    Thank you for your response!

    We have had a lot of feedback from users here with the same issue, and we apologize for the inconvenience this issue has caused many users. Thanks to our enthusiastic user @LKR307 for finding a version that works for many users. This issue may be a widespread problem, but at this time our testing has not been able to reproduce the issue, we recommend that users provide feedback to the development team, please click on the link: Ideas · Community (microsoft.com), where specialized developers will pay attention and comment on your feedback. After sending your feedback, you can share the feedback link in this forum so that other users with similar problems, including me, can vote for your feedback and the more votes you get, the more likely you are to get attention from the development team. Thank you for your understanding and support. Microsoft takes user feedback very seriously and if you have any ideas or suggestions for the future, you can use the feedback channels mentioned above. Best Regards Eddy | Microsoft Community Support Specialist

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  3. Anonymous
    2024-08-04T15:04:11+00:00

    Can you link which APK you used please? as the ones I keep trying error out. Thank you for finding a solution

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  4. Anonymous
    2024-08-04T15:23:15+00:00

    Nevermind got the apk working thank you so much it all works now

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  5. Anonymous
    2024-07-22T13:41:28+00:00

    Hi! Sam Robinson1,   

    Welcome to the Microsoft Community! I realize that you've encountered a problem with can't open OneNote properly with fingerprint unlocking and I understand how you feel. At the very beginning, I would like to explain to you that fingerprint unlocking is a security protection mechanism provided by the phone's system, and OneNote merely invokes this feature, therefore, your issue is more relevant to the phone's security settings, and I would recommend you to contact your phone provider's customer service for more specialized support regarding the fingerprint unlocking feature: Contact Us | Official Samsung Support US. Thank you for your understanding!

    Disclaimer:  Microsoft provides no assurances and/or warranties, implied or otherwise, and  is not responsible for the information you receive from the third-party  linked sites or any support related to technology.

    If you have fingerprint unlock enabled in other apps as well and it doesn't do the same thing, I would recommend backing up your note data, then uninstalling OneNote and downloading the latest version of the OneNote app from the Google Play Store and reconfiguring it. Thanks again for your understanding and patience! Best Regards Eddy | Microsoft Community Support Specialist

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