This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hello,
I have Word 16.85 provided through my university. I have noticed this consistently in the passed few days. Every time I select my text and then try to change the bullet, my whole software across all the Word Windows freezes, the 'Microsoft Error Reporting' background app pops up and appears in the applications dock, and the window says it is unresponsive. I then have to either force quit or restart my entire device.
I did my research and it says to reinstall the latest AutoUpdate which I did, but that did nothing. I then completely reinstalled the entire Microsoft suite which 2 days later it has returned. I can't keep reinstalling the suite because I have limited downloads through my educational institution. I have contacted IT support from my university and they are unable to help but provide temporary solutions that makes my desktop app useless.
For context I have the latest MacBook pro, the device software is up to date with the latest IOS and my word says it doesn't need updating.
Please help, I have exams in 2 weeks and every time it freezes it deletes all my recent work and takes a minimum of 4 hours to find a solution (normally reinstalling the entire Microsoft suite).
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
THANK YOU!! I thought I was going crazy. Had done a bunch of A/B testing prior to finding this thread.
The 'without Teams' link didn't work for me, but the other link did, so again, thank you so much!!
No need to investigate. Install updates.
No need to investigate. Install updates.
I installed the updates and the issue still the same! Is there a real solution to this?
The 16.86 version works but the problem has returned in 16.87.
Yours is not the first report of this problem. Assuming you had previously updated to 16.86:
First, please let Microsoft know about this. Unless someone tells them, they will think everything is OK. To report the problem, use the Menu Barand choose Help > Feedback > I Don't Like Something.
You can revert easily to the previous build using Time Machine to restore Microsoft Excel.app in the Applications folder. Quit Excel (Command-Q) before restoring. You might wish to temporarily turn AutoUpdate off for a month to prevent it from putting 16.87 back in. Use the Menu Bar and chooseHelp > Check for Updates to launch AutoUpdate.
Learn how to use Time Machine to restore specific files
If you have something other than 16.86, then please remove whatever you have, then install 16.86.
Uninstall Office for Mac - Microsoft Support
Installer for 16.86
Word has had this problem on my MAC for the longest time. It came right for like 2 weeks and it is now practically unusable. Taken me 6 hours to format 22 pages. Version 16.87 (Word) & macOS Sonoma 14.5