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Hello,
I have Word 16.85 provided through my university. I have noticed this consistently in the passed few days. Every time I select my text and then try to change the bullet, my whole software across all the Word Windows freezes, the 'Microsoft Error Reporting' background app pops up and appears in the applications dock, and the window says it is unresponsive. I then have to either force quit or restart my entire device.
I did my research and it says to reinstall the latest AutoUpdate which I did, but that did nothing. I then completely reinstalled the entire Microsoft suite which 2 days later it has returned. I can't keep reinstalling the suite because I have limited downloads through my educational institution. I have contacted IT support from my university and they are unable to help but provide temporary solutions that makes my desktop app useless.
For context I have the latest MacBook pro, the device software is up to date with the latest IOS and my word says it doesn't need updating.
Please help, I have exams in 2 weeks and every time it freezes it deletes all my recent work and takes a minimum of 4 hours to find a solution (normally reinstalling the entire Microsoft suite).
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
THANK YOU!! I thought I was going crazy. Had done a bunch of A/B testing prior to finding this thread.
The 'without Teams' link didn't work for me, but the other link did, so again, thank you so much!!
When was the patch deployed? If you don’t mind me asking? And what version is the patch?
That’s fine as a workaround, but why bother when Microsoft has supplied a patch update already? (Also, some of us working on enterprise systems, like universities, don’t really have the option of installing older versions.)
Hello from Norway,
on 21 May, many Norwegian students had their exams. We experienced major problems with word version 16.85. The next day we had downgraded to version 16.84 and then we experienced no problems with freezing and loss of the last work.
Is it possible to access the error log for "all" events on May 21st? What does one have to do to get this error log?
Regards Michael
I actually found another solution, by deleting Microsoft Word, PPT and Excel. Then installing a pervious version from the below link, so far no freezing, or crashing of my applications.
https://learn.microsoft.com/en-us/officeupdates/update-history-office-for-mac