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Hello,
I have Word 16.85 provided through my university. I have noticed this consistently in the passed few days. Every time I select my text and then try to change the bullet, my whole software across all the Word Windows freezes, the 'Microsoft Error Reporting' background app pops up and appears in the applications dock, and the window says it is unresponsive. I then have to either force quit or restart my entire device.
I did my research and it says to reinstall the latest AutoUpdate which I did, but that did nothing. I then completely reinstalled the entire Microsoft suite which 2 days later it has returned. I can't keep reinstalling the suite because I have limited downloads through my educational institution. I have contacted IT support from my university and they are unable to help but provide temporary solutions that makes my desktop app useless.
For context I have the latest MacBook pro, the device software is up to date with the latest IOS and my word says it doesn't need updating.
Please help, I have exams in 2 weeks and every time it freezes it deletes all my recent work and takes a minimum of 4 hours to find a solution (normally reinstalling the entire Microsoft suite).
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
THANK YOU!! I thought I was going crazy. Had done a bunch of A/B testing prior to finding this thread.
The 'without Teams' link didn't work for me, but the other link did, so again, thank you so much!!
I have updated, as of yesterday. I have just had the issue persist and return.
I have just lost another chunk of notes and this is right before an examination where if it occurs then, I will fail my entire course. When will this be fixed and completely?
Yep. Fixed it for a while, then started up again. It sometimes gets itself out of it on my macbook, so not quite as bad as before, but it is still a problem (and still obvious that some have it worse than others--mine has only completely frozen once).
We've had the same happen with a Macbook Pro with an M2 Max and Sonoma 14.5 install. Version is 16.85.2. Is this a common concern for this release coupled with our technical specs?
I have updated, as of yesterday. I have just had the issue persist and return.
I have just lost another chunk of notes and this is right before an examination where if it occurs then, I will fail my entire course. When will this be fixed and completely?
IMPORTANT UPDATE FROM MICROSOFT
Build 16.85.526.2 (16.85.24052614) is now available. It contains a fix for Word sometimes becoming unresponsive. We ask that users reporting the issue please update to that latest build.