This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hello,
I have Word 16.85 provided through my university. I have noticed this consistently in the passed few days. Every time I select my text and then try to change the bullet, my whole software across all the Word Windows freezes, the 'Microsoft Error Reporting' background app pops up and appears in the applications dock, and the window says it is unresponsive. I then have to either force quit or restart my entire device.
I did my research and it says to reinstall the latest AutoUpdate which I did, but that did nothing. I then completely reinstalled the entire Microsoft suite which 2 days later it has returned. I can't keep reinstalling the suite because I have limited downloads through my educational institution. I have contacted IT support from my university and they are unable to help but provide temporary solutions that makes my desktop app useless.
For context I have the latest MacBook pro, the device software is up to date with the latest IOS and my word says it doesn't need updating.
Please help, I have exams in 2 weeks and every time it freezes it deletes all my recent work and takes a minimum of 4 hours to find a solution (normally reinstalling the entire Microsoft suite).
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
THANK YOU!! I thought I was going crazy. Had done a bunch of A/B testing prior to finding this thread.
The 'without Teams' link didn't work for me, but the other link did, so again, thank you so much!!
@all
Apparently v16.85.2 has not yet been released to the Current Channel.
Use Help> Check for Updates then click the Advanced button & select Current Channel (Preview) from the list of Update Channels. The 16.85.2 update then will be available.
You can revert to Current Channel after updating if you wish.
Hi Claire,
Could you post an update on this issue, which is obviously affecting numerous users? It would be nice to have an ETA on a fix, but at least confirm that Microsoft is working on it. This is the worst bug I have personally encountered in almost thirty years of using computers for work, and some people seem to be having even worse outcomes than I have had myself.
Thanks!
I have also been experiencing an issue where the Microsoft Office suite (PowerPoint, Word) keeps freezing on my MacBook Air. I performed a hard reset, thinking it might resolve the problem, but it persists. Interestingly, the online web version works fine without any issues. It seems to be a problem with the applications themselves, but I'm not sure how to fix it. Can anyone help? This issue is causing delays in my work.
Thank you for reinstating my faith that I am not going crazy. I am having the same problem.
Please sort this I am in trying to finish my thesis and I can't cope with the stress of losing my documents and progress. I saved my document yesterday and my changes are gone today as it is froze. It is continually lagging and that is also very annoying.
I am using the University office suite version I can't check the version as its frozen
Sonoma 14.5