Hi Lisa, Yes, I think it's a problem between the latest upgrade in the iOS system and the latest upgrade in the Word software. I did everything and it worked really great for a couple of days but now I am back to square one. It just makes me - I don't want to say sick, because I don't want to really get sick over something like this, but you'd think that the people in charge on both sides would get together and try and resolve this. We're paying for a product and they don't give a ......... I am trying to get my book together for publication, I had a deadline and man this is sooo discouraging. Good Luck. I am going to try one last time to uninstall and reinstall today. At least it works for about half an hour before it stalls. All the best to you and let's hope someone in charge is trying to resolve this because no one accept the amateurs like us seem to be offering advise. Keep your fingers crossed. Let me know if you hear of anything. Thanks