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I had a folder shared with me, and I could fully sync it to my own mac - all the office files were available offline on my own mac (word, excel, ppt). It appeared as a folder in Finder in the Onedrive folder.
Since yesterday the shared folder has disappeared from finder, and all the files are no longer on the mac. They don't show up in a spotlight search. The folder has been replaced by a url that opens the shared folder online.
The folder is fully available when I access Onedrive through the web.
I can also open the shared files on Onedrive through the native Mac apps, if they appear in recent files, or browse to "Online locations", but these only show the recent locations that I had accessed through finder. I can't browse the entire folder through an app.
I have tried the following:
Happening on both Mac M2 Air and Macbook Pro Intel, both have current versions of SW for both Mac and Office.
A Microsoft file hosting and synchronization service.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello, Kate Cohn
From the community feedback, most of the problems occurred in June, but we are monitoring them now. If there is any progress, we will let you know.
Can you explain this? Is this the reason why our data is inaccessible on our local systems? Seems dubious and weird if true. In what world does a migration result in this kind of downtime for endusers?
if it's related to data migration, do you have an aproximate ETA on when that migration is done? i have 2 new clients that are experiencing the same issue since yesterday
I'm experiencing the exact same issue. I spent yesterday evening migrating everything from Google Drive and today been plagued with this. Please get it fixed ASAP.
I'm having the same issue on my Lenovo Laptop.
I can only access the Shared One Drive Folder through an 'Internet Shorcut'
When accessing the folder through the 'online' version of One Drive, there is then no 'Snyc' option to allow access through the One Drive App, meaning I cannot access them through my File Explorer location