Mac Onedrive app: shared folders don't appear in Finder any more, and files seem to be online only.

Anonymous
2024-06-09T10:31:20+00:00

I had a folder shared with me, and I could fully sync it to my own mac - all the office files were available offline on my own mac (word, excel, ppt). It appeared as a folder in Finder in the Onedrive folder.

Since yesterday the shared folder has disappeared from finder, and all the files are no longer on the mac. They don't show up in a spotlight search. The folder has been replaced by a url that opens the shared folder online.

The folder is fully available when I access Onedrive through the web.

I can also open the shared files on Onedrive through the native Mac apps, if they appear in recent files, or browse to "Online locations", but these only show the recent locations that I had accessed through finder. I can't browse the entire folder through an app.

I have tried the following:

  • restarted the Mac
  • Signed out of Onedrive and signed back in again
  • Uninstalled and reinstalled Onedrive
  • In the web Onedrive I have clicked "add shortcut to my files". This places a url to the oneline folder in finder, which is useless.
  • Reset Onedrive via "Show Package Contents", etc....

Happening on both Mac M2 Air and Macbook Pro Intel, both have current versions of SW for both Mac and Office.

Microsoft 365 and Office | OneDrive | For home | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-06-16T06:25:14+00:00

    Is there an ETA on this fix ? i have this same issue on windows 10

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  2. Anonymous
    2024-06-16T07:44:06+00:00

    Hi, DavidSwan2

    I have been keeping track of and monitoring hundreds of threads, including yours. Please be assured that once a solution is found, I will notify everyone.

    I monitor this schedule daily. As it is confidential, it is intended solely for internal use. I will be vigilant in observing everyone's responses. Your patience with these known issues is highly valued and appreciated.

    Sincerely,

    Chandy.L

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  3. Anonymous
    2024-06-17T14:08:09+00:00

    Got the same issue in Macbook Air M1. Suddenly the shared folders became .url files on the desktop app and it created folders with some files and the name of the project+the name of my computer. If I try to add the shortcut from a folder it keeps creating a .url file that redirects to OneDrive web.

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  4. Anonymous
    2024-06-17T15:41:23+00:00

    Does anyone know if OneDrive Professional is having this issue?

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  5. Anonymous
    2024-06-17T15:48:46+00:00

    So far, only consumer grade OneDrives are having this issue. All my customers using Personal have this issue and my customers on OneDrive for Business are not. So far.

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