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I had a folder shared with me, and I could fully sync it to my own mac - all the office files were available offline on my own mac (word, excel, ppt). It appeared as a folder in Finder in the Onedrive folder.
Since yesterday the shared folder has disappeared from finder, and all the files are no longer on the mac. They don't show up in a spotlight search. The folder has been replaced by a url that opens the shared folder online.
The folder is fully available when I access Onedrive through the web.
I can also open the shared files on Onedrive through the native Mac apps, if they appear in recent files, or browse to "Online locations", but these only show the recent locations that I had accessed through finder. I can't browse the entire folder through an app.
I have tried the following:
Happening on both Mac M2 Air and Macbook Pro Intel, both have current versions of SW for both Mac and Office.
A Microsoft file hosting and synchronization service.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am facing similar issue with onedrive for mac now. Till yesterday, all shared folders were accessible to me through finder on my mac. Now they are not. This is incredibly frustrating. There is only a .url file that links to the web version of the folder. This is not good enough.
Microsoft needs to work on this ASAP and resolve.
Same exact problem. I disconnected onedrive app and removed it from my mac, then reinstalled. Others have said this worked for them, but it did not work for me. Magically one day shared folders were back on my mac and desktop pc. I didn't do anything - the .url just changed to a folder (as long as the folder is still shared). In the meantime, I switched to google drive. It worked for us, but not everyone has that option. check finder daily. Good luck.
Download Google Drive app and use a shared drive instead of onedrive. Works the same once you download the app. Folder appear in explorer and finder. It's worked on both my mac and windows pc. Only downside is autosave with office applications does not work, but it asks if you want to save before closing, so no big deal to me.
Are you saying to switch to using Google Drive altogether, or did you find some way to use Google Drive to access a shared drive using OneDrive?
Like many of us, I also unlinked my Mac, delete the app and everything else and re-installed. It worked for 2-3 weeks until it quit. Very frustrating. Obviously, Microsoft doesn't care about its software or their users/customers as long as the revenues keep rolling in.
Whoever heads Microsoft’s outsourced customer support should be fired. I can’t think of a worse customer support process that is also so ineffective. The craziest thing is even one time a scammer intercepted the call somehow pretending to be customer support, but I knew it fishy once they tried getting me onto a different computer view software. I couldn’t believe it, ever since then I’ve been super weary of the Indian customer support, even though the Nigerian support is absolutely ineffective.