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I had a folder shared with me, and I could fully sync it to my own mac - all the office files were available offline on my own mac (word, excel, ppt). It appeared as a folder in Finder in the Onedrive folder.
Since yesterday the shared folder has disappeared from finder, and all the files are no longer on the mac. They don't show up in a spotlight search. The folder has been replaced by a url that opens the shared folder online.
The folder is fully available when I access Onedrive through the web.
I can also open the shared files on Onedrive through the native Mac apps, if they appear in recent files, or browse to "Online locations", but these only show the recent locations that I had accessed through finder. I can't browse the entire folder through an app.
I have tried the following:
Happening on both Mac M2 Air and Macbook Pro Intel, both have current versions of SW for both Mac and Office.
A Microsoft file hosting and synchronization service.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am having the same issues on Windows 11.
For me, the problem started about 5 days ago (7th June).
Concerning that it's still not fixed.
Either Microsoft have not been aware of the issue or they have been aware and are still yet to rectify.
Same Issue on Windows.
To further clarify the issue. I know the original post is referring to Mac users, but this is also happening on Windows 11. I am the owner of some shared files and I am able to edit and save files to the shared folder as usual on my PC. However, the people I am sharing the folder with can no longer edit the files in the shared folder (even though they have the permission to view & edit.)
Instead of the normal shared folders on their PC, the folders are now "shortcuts" to a URL folder which takes them online to the shared folder on onedrive.com in their browser.
They also cannot edit anything in the shared folder or save to the shared folder on onedrive.com.
We have uninstalled and reinstalled one drive a couple of times now and nothing is working.
We also unlinked and relinked to the PC. We actually tried to unlink and relink / install to an entirely new PC and it is still not working.
I don't understand how this has not been resolved yet. We rely heavily on one drive shared files for our business and personal accounts. I am considering moving to Dropbox since the level of response on this the past THREE days is minimal. It is hard to get in contact with anyone regarding this issue or when it will be fixed.
Since Microsoft has everyone's email, why not send out an email to everyone with a onedrive making them aware of the issues and a timeline for a resolution.
same issue in windows, one of the pcs in my business lost access to the shared folder on desktop, can only add a shortcut that goes to the web version, which is not very useful. Tried everything.
Hi everyone! if the problem persists you may wanna try https://mac.eltima.com/connect-to-onedrive.html It works on both Mac and Windows. It allows to mount Onedrive as a mapped drive.