Mac Onedrive app: shared folders don't appear in Finder any more, and files seem to be online only.

Anonymous
2024-06-09T10:31:20+00:00

I had a folder shared with me, and I could fully sync it to my own mac - all the office files were available offline on my own mac (word, excel, ppt). It appeared as a folder in Finder in the Onedrive folder.

Since yesterday the shared folder has disappeared from finder, and all the files are no longer on the mac. They don't show up in a spotlight search. The folder has been replaced by a url that opens the shared folder online.

The folder is fully available when I access Onedrive through the web.

I can also open the shared files on Onedrive through the native Mac apps, if they appear in recent files, or browse to "Online locations", but these only show the recent locations that I had accessed through finder. I can't browse the entire folder through an app.

I have tried the following:

  • restarted the Mac
  • Signed out of Onedrive and signed back in again
  • Uninstalled and reinstalled Onedrive
  • In the web Onedrive I have clicked "add shortcut to my files". This places a url to the oneline folder in finder, which is useless.
  • Reset Onedrive via "Show Package Contents", etc....

Happening on both Mac M2 Air and Macbook Pro Intel, both have current versions of SW for both Mac and Office.

Microsoft 365 and Office | OneDrive | For home | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-03-18T02:30:28+00:00

    I am pretty sure you got lucky. Once your files are migrated to the new server, the urls will become folders again but this can take a few days to happen. However, if you follow the steps you outlined in the interim, then the shared folders will come back faster. As such, I think your account was migrated and your unsharing/resharing accelerated the shared folders reappearing.

    #FixOneDrive, Microsoft.

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  2. Anonymous
    2025-03-18T04:00:57+00:00

    I agree with this hashtag. I’ve just posted on twitter (x)

    Please trend!

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  3. Anonymous
    2025-03-21T22:25:47+00:00

    For those using OneDrive on a Mac, I have a solution. Basically, I just started from scratch.

    Open your OneDrive via a web browser and log out (this is just to be safe but likely don't need to). For an extra step, un-share the drive you normally connect to and then re-share it. Again, I'm not sure this needs to be done, but this is what I started with in finding this solution.

    You will need to unlink your Mac from the OneDrive. Open OneDrive and click the gear icon in the upper right hand corner. Select Preferences/Account the click on 'Unlink this Mac.' Then delete the OneDrive app as well as any associated files it has with it. If you have an App Remover tool, that should do the trick. If not, search for OneDrive in Finder to find these files.

    Next, go into the App Store and download the OneDrive app for Mac. Once installed, open the app, log in and follow the prompts like you are setting up OneDrive for the first time. It should then log in to your account and begin the sync process.

    I did this to no avail.

    Unfortunately, I have erased the shortcuts to the shared folders from my OneDrive and now, even using OneDrive Web I can`t add even a shortcut to the shared folders on My Archives.

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  4. Anonymous
    2025-03-28T00:18:08+00:00

    I am still having this issue, almost a year later. Any update on this?

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  5. Anonymous
    2025-03-28T05:13:41+00:00

    The same problem just happened to my Mac computer this past week. We need a fix Microsoft. This is so annoying.

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