Mac Onedrive app: shared folders don't appear in Finder any more, and files seem to be online only.

Anonymous
2024-06-09T10:31:20+00:00

I had a folder shared with me, and I could fully sync it to my own mac - all the office files were available offline on my own mac (word, excel, ppt). It appeared as a folder in Finder in the Onedrive folder.

Since yesterday the shared folder has disappeared from finder, and all the files are no longer on the mac. They don't show up in a spotlight search. The folder has been replaced by a url that opens the shared folder online.

The folder is fully available when I access Onedrive through the web.

I can also open the shared files on Onedrive through the native Mac apps, if they appear in recent files, or browse to "Online locations", but these only show the recent locations that I had accessed through finder. I can't browse the entire folder through an app.

I have tried the following:

  • restarted the Mac
  • Signed out of Onedrive and signed back in again
  • Uninstalled and reinstalled Onedrive
  • In the web Onedrive I have clicked "add shortcut to my files". This places a url to the oneline folder in finder, which is useless.
  • Reset Onedrive via "Show Package Contents", etc....

Happening on both Mac M2 Air and Macbook Pro Intel, both have current versions of SW for both Mac and Office.

Microsoft 365 and Office | OneDrive | For home | MacOS

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  1. Anonymous
    2025-03-09T11:22:40+00:00

    still not working on Mac OS 15.3.1, very annoying

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  2. Anonymous
    2025-03-10T00:51:56+00:00

    This is ridiculous. If they don't fix it I will cancel my subscription to them. It just started to do the same on my MAC

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  3. Anonymous
    2025-03-10T06:04:06+00:00

    Hello DavidSwan2, Thank you for visiting the Microsoft Community and it's a pleasure to be able to help you. 

    I am afraid that it's a known issue which happens on some of the users. See Add and sync shared folders to OneDrive for home - Microsoft Support. We are sorry for the inconvenience, but at present only thing we can do is to wait for future repair. Thank you for your understanding.

    Image You can also send a feedback email to the OneDrive team via the link below, and we believe they will resolve the issue faster: https://go.microsoft.com/fwlink/p/?LinkId=528676

    Best regards  Isabella.WM-MSFT | Microsoft Community Support Specialist

    Who is "they" (when you say "they" will...)? When MS hires ten billion agents and suppliers, no one seems to care for and be responsible for anything, and responsibility is simply kicked to others. In the end it's the customers' liabilities to push for a solution to the most basic and fundamental functions that we paid for.

    This is unbearable.

    I would like to summon legal support, from everyone who undergoes with the same issue or if you know someone who can be qualified. I think we can easily call for several hundreds' of signatures who stands together for this case to be filed.

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    3 people found this answer helpful.
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  4. Anonymous
    2025-03-10T06:14:02+00:00

    After 8 months of waiting, I switched to Google Drive today, enough is enough!

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    2 people found this answer helpful.
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  5. Anonymous
    2025-03-10T16:20:27+00:00

    I’ll join the legal claim as I have four direct MS accounts and others indirect that have some issue.

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