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I had a folder shared with me, and I could fully sync it to my own mac - all the office files were available offline on my own mac (word, excel, ppt). It appeared as a folder in Finder in the Onedrive folder.
Since yesterday the shared folder has disappeared from finder, and all the files are no longer on the mac. They don't show up in a spotlight search. The folder has been replaced by a url that opens the shared folder online.
The folder is fully available when I access Onedrive through the web.
I can also open the shared files on Onedrive through the native Mac apps, if they appear in recent files, or browse to "Online locations", but these only show the recent locations that I had accessed through finder. I can't browse the entire folder through an app.
I have tried the following:
Happening on both Mac M2 Air and Macbook Pro Intel, both have current versions of SW for both Mac and Office.
A Microsoft file hosting and synchronization service.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
My business customers have so far not reported this issue however I do have a couple small businesses/sole proprietors in addition to regular endusers that are using the Personal/Family editions who are affected. If this isn't resolved in the next couple of days I'll be migrating them all to Dropbox.
As an update, the Onedrive support team have been in touch with me, and they are clueless. I have asked them to speak to the support team in this thread as they clearly know more.
( and I'm not spending hours collecting log files etc, when the issue is reproducible)
Yes, they reached out to me as well via the feedback I posted elsewhere and it was totally unhelpful. I had one of my businesses offered a remote support session but I told them the chances of it help are next to nil since this is something that won't get fixed until Microsoft solves it on their end. It is shocking how bad such a massive, important, valuable company like MSFT is at stuff like this.
https://feedbackportal.microsoft.com/feedback/idea/f5169dfd-5427-ef11-8ee8-6045bdafcd41
You might wanna leave a feedback to that portal too.
Maybe they'll hear us :(
Same problem.