Mac Onedrive app: shared folders don't appear in Finder any more, and files seem to be online only.

Anonymous

I had a folder shared with me, and I could fully sync it to my own mac - all the office files were available offline on my own mac (word, excel, ppt). It appeared as a folder in Finder in the Onedrive folder.

Since yesterday the shared folder has disappeared from finder, and all the files are no longer on the mac. They don't show up in a spotlight search. The folder has been replaced by a url that opens the shared folder online.

The folder is fully available when I access Onedrive through the web.

I can also open the shared files on Onedrive through the native Mac apps, if they appear in recent files, or browse to "Online locations", but these only show the recent locations that I had accessed through finder. I can't browse the entire folder through an app.

I have tried the following:

restarted the Mac
Signed out of Onedrive and signed back in again
Uninstalled and reinstalled Onedrive
In the web Onedrive I have clicked "add shortcut to my files". This places a url to the oneline folder in finder, which is useless.
Reset Onedrive via "Show Package Contents", etc....

Happening on both Mac M2 Air and Macbook Pro Intel, both have current versions of SW for both Mac and Office.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

217 answers

Anonymous

2025-02-25T22:17:30+00:00

Same issue. Just occurred today, after working for 8+ years. I have a family folder that my wife and I share ALL our personal details in.

This morning the sidebar link in my finder said "original location of folder not found", and I couldn't find the folder in the OneDrive location either. I went through all the steps I could find online, from updating, uninstalling, restarting, unlinking, doing the "show package contents", and even going so far as to have her remove sharing of the folder and resharing it.

Just restating, this issue just occurred for me TODAY, Feb 25th, 2025. I'm on the Mac Sequoia 15.3.1, and the most recent version of the standalone OneDrive app.

Quite frankly, disastrous for workflow and efficiency. Very disappointed in Microsoft for this issue persisting for such a long time with no resolution (over 9 months since it was reported?!).
Was this answer helpful?

2 people found this answer helpful.

0 comments No comments
Anonymous

2025-02-25T22:27:26+00:00

Because this thread is getting a lot of hits lately, I thought I would reply. Our work team abandoned OneDrive, in part because of this issue. Now we are having other issues, like how to successfully co-author on Dropbox (I think this is solvable). But at least I can have my folders in my finder. It was rough to work around that since June until January when we switched.
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2025-02-26T02:32:32+00:00

At this point, small business users should just give up on this. Microsoft don't care. We use Google drive if we're sharing, otherwise dropbox.
Was this answer helpful?

0 comments No comments
Anonymous

2025-02-26T08:31:38+00:00

I'm currently experiencing the same issues. Tried all the solutions you also mentioned. To no avail.

It is really frustrating that this issue seems to get no good solution and that apparent lack of care from Microsoft. As an employe in a small business we're really depending on this to work and my whole morning of the workday is now spent on trying to fix this issue. This should not be happening...

I'm currently working on a MacBook Air (2020, M2), all machinery and programs are up to date.
Was this answer helpful?

0 comments No comments
Anonymous

2025-02-26T10:21:32+00:00

Hi,

im having the same problem since yesterday, anyone knows when it will be fixed?

Best regards
Was this answer helpful?

0 comments No comments