This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I had a folder shared with me, and I could fully sync it to my own mac - all the office files were available offline on my own mac (word, excel, ppt). It appeared as a folder in Finder in the Onedrive folder.
Since yesterday the shared folder has disappeared from finder, and all the files are no longer on the mac. They don't show up in a spotlight search. The folder has been replaced by a url that opens the shared folder online.
The folder is fully available when I access Onedrive through the web.
I can also open the shared files on Onedrive through the native Mac apps, if they appear in recent files, or browse to "Online locations", but these only show the recent locations that I had accessed through finder. I can't browse the entire folder through an app.
I have tried the following:
Happening on both Mac M2 Air and Macbook Pro Intel, both have current versions of SW for both Mac and Office.
A Microsoft file hosting and synchronization service.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Just curious if any one is even tracking this issue any more, or if any one has recently tried to get folders back? Thanks in advance.
Still have a barney over it, the IT support guy i got in is suggesting its because my file names are too long!
Today when I opened Excel I got a message to say that Microsoft co-pilot is now included in my subscription - Hurray!
I went to try it - it says it only works if Autosave is switched on.
Autosave only works with Onedrive.
And Onedrive doesn't work properly any more.
Looks like they're working on the wrong thing.
Hello
I'm seeing that the issue that happened with me today has already happen to a lot of you since a while...
Is it possible that Microsoft hasn't resolved this issue yet? I'm paying for a subscription for a few years now. Is this not enough? As another user wrote, to use Microsoft properly with auto save and on, we need OneDrive working properly too.
How is this technical issue going? As the topic refers, I'm a Mac user.
By the way, my iPhone shows the folders properly in the OneDrive app...
Hi Luis, Microsoft don't care about this at all. When several of us first reported the issue the Microsoft staff were responsive and indicated that the engineering team were aware of the problem, working on it, solution coming soon, thank you for your patience, etc.... At one point there was even a banner at the top of the support pages to say they were aware of Onedrive issues and a fix was on the way.
But over the last few months there has been zero response. This probably isn't important enough to fix.