Mac Onedrive app: shared folders don't appear in Finder any more, and files seem to be online only.

Anonymous

I had a folder shared with me, and I could fully sync it to my own mac - all the office files were available offline on my own mac (word, excel, ppt). It appeared as a folder in Finder in the Onedrive folder.

Since yesterday the shared folder has disappeared from finder, and all the files are no longer on the mac. They don't show up in a spotlight search. The folder has been replaced by a url that opens the shared folder online.

The folder is fully available when I access Onedrive through the web.

I can also open the shared files on Onedrive through the native Mac apps, if they appear in recent files, or browse to "Online locations", but these only show the recent locations that I had accessed through finder. I can't browse the entire folder through an app.

I have tried the following:

restarted the Mac
Signed out of Onedrive and signed back in again
Uninstalled and reinstalled Onedrive
In the web Onedrive I have clicked "add shortcut to my files". This places a url to the oneline folder in finder, which is useless.
Reset Onedrive via "Show Package Contents", etc....

Happening on both Mac M2 Air and Macbook Pro Intel, both have current versions of SW for both Mac and Office.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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217 answers

Anonymous

2024-06-10T18:19:30+00:00

Hi DavidSwan2,

As Isabella.WM - MSFT said, there is indeed some feedback from users in the community forums at the moment that they are experiencing the same situation. We are in the process of gathering certain information and launching an active investigation. If it's convenient, please click on the link below to vote. We hope that other users with the same problem will vote on this as well, more votes will lead to more visibility and higher priority to the development team.

OneDrive shared folders show up as Internet options in local folders · Community (microsoft.com)

Although we are aware of the issue, it always takes some time to fix the problem, unfortunately as I am not a OneDrive developer, I can't promise you a specific time for the fix, but please always keep your operating system, Office products, up to date. Also, I will update this thread if there is any progress.

Thank you for your patience and understanding. We appreciate your feedback, please click Yes or No to help us improve the support experience and help others with similar concerns.

Best Regards,

Mia | Microsoft Community Support Specialist
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Anonymous

2024-06-10T18:39:52+00:00

I have the same issue on my mac as well. Please fix it as soon as possible!!
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Anonymous

2024-06-10T19:50:42+00:00

I am having the same exact issue.
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Anonymous

2024-06-11T06:07:55+00:00

I'm unable to work. Shame on me for trusting OneDrive.
Migrating to Dropbox as soon as this is resolved.
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Anonymous

2024-06-11T06:21:04+00:00

This is a massive issue and should have already been resolved. The fact that Microsoft have not yet released a support document acknowledging this fault or even giving us some type of ETR or a workaround is very concerning. Looking back at the forums it looks like this issue has been ongoing for about a month now. Curious to know if OneDrive Business users are also experiencing this same issue or if it is just related to Personal version which would then explain why it has been taking so long.
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