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I had a folder shared with me, and I could fully sync it to my own mac - all the office files were available offline on my own mac (word, excel, ppt). It appeared as a folder in Finder in the Onedrive folder.
Since yesterday the shared folder has disappeared from finder, and all the files are no longer on the mac. They don't show up in a spotlight search. The folder has been replaced by a url that opens the shared folder online.
The folder is fully available when I access Onedrive through the web.
I can also open the shared files on Onedrive through the native Mac apps, if they appear in recent files, or browse to "Online locations", but these only show the recent locations that I had accessed through finder. I can't browse the entire folder through an app.
I have tried the following:
Happening on both Mac M2 Air and Macbook Pro Intel, both have current versions of SW for both Mac and Office.
A Microsoft file hosting and synchronization service.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Today on macOS I lost even the .url link to shared filder. So, it seems that this issue can be even worse xD
Good job MS!
seems we'll have to leak this to news and tech portals so the bad press will kickstart some real movement in their debug team, because either this is a "new feature" being tested to see our reaction, or they are having a REALLY TRULY serious problem and focusing enterprize accounts
Agree 100%
I have started giving 1 star reviews and directing readers to this thread wherever I see the opportunity.
Chandy,
Your lack of response to my query and to this forum is disappointing, frustrating and concerning.
What am I to do at this point? I simply cannot wait any longer for Microsoft to fix their issues.
I am considering changing to a Business plan as I have read on other forums that Business accounts don't seem to have this issue.
Can you please confirm if this is correct?
(I am obviously hesitant in giving Microsoft even more money without the confidence that the platform is working correctly)
Or should I simply move to another service provider? (Google Drive etc).