Mac Onedrive app: shared folders don't appear in Finder any more, and files seem to be online only.

Anonymous
2024-06-09T10:31:20+00:00

I had a folder shared with me, and I could fully sync it to my own mac - all the office files were available offline on my own mac (word, excel, ppt). It appeared as a folder in Finder in the Onedrive folder.

Since yesterday the shared folder has disappeared from finder, and all the files are no longer on the mac. They don't show up in a spotlight search. The folder has been replaced by a url that opens the shared folder online.

The folder is fully available when I access Onedrive through the web.

I can also open the shared files on Onedrive through the native Mac apps, if they appear in recent files, or browse to "Online locations", but these only show the recent locations that I had accessed through finder. I can't browse the entire folder through an app.

I have tried the following:

  • restarted the Mac
  • Signed out of Onedrive and signed back in again
  • Uninstalled and reinstalled Onedrive
  • In the web Onedrive I have clicked "add shortcut to my files". This places a url to the oneline folder in finder, which is useless.
  • Reset Onedrive via "Show Package Contents", etc....

Happening on both Mac M2 Air and Macbook Pro Intel, both have current versions of SW for both Mac and Office.

Microsoft 365 and Office | OneDrive | For home | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-06-09T11:56:32+00:00

    Hello DavidSwan2, Thank you for visiting the Microsoft Community and it's a pleasure to be able to help you. 

    I am afraid that it's a known issue which happens on some of the users. See Add and sync shared folders to OneDrive for home - Microsoft Support. We are sorry for the inconvenience, but at present only thing we can do is to wait for future repair. Thank you for your understanding.

    Image You can also send a feedback email to the OneDrive team via the link below, and we believe they will resolve the issue faster: https://go.microsoft.com/fwlink/p/?LinkId=528676

    Best regards  Isabella.WM-MSFT | Microsoft Community Support Specialist

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  2. Anonymous
    2024-06-09T12:49:25+00:00

    Hi Isabella, thanks for your fast response. I have submitted the issue via the link you sent and will wait for an answer.

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  3. Anonymous
    2024-06-09T13:01:29+00:00

    Hello DavidSwan2,

    Thank you for your understanding, if it helps you, you can click yes, this will help the community who are experiencing the same issue, learn about the issue and submit feedback, I believe this will enable the OneDrive development team to resolve the issue faster.   Thanks again for your help and understanding.

    Best regards  Isabella-MSFT | Microsoft Community Support Specialist

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  4. Anonymous
    2024-06-10T17:08:19+00:00

    Dear Isabella-MSFT,

    Is there a possible timeline for resolution?

    Thank you,

    Kate

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  5. Anonymous
    2024-06-10T17:13:30+00:00

    I'm an IT guy and I have two separate people using 365 Family on Windows computers with this exact same issue.

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