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I had a folder shared with me, and I could fully sync it to my own mac - all the office files were available offline on my own mac (word, excel, ppt). It appeared as a folder in Finder in the Onedrive folder.
Since yesterday the shared folder has disappeared from finder, and all the files are no longer on the mac. They don't show up in a spotlight search. The folder has been replaced by a url that opens the shared folder online.
The folder is fully available when I access Onedrive through the web.
I can also open the shared files on Onedrive through the native Mac apps, if they appear in recent files, or browse to "Online locations", but these only show the recent locations that I had accessed through finder. I can't browse the entire folder through an app.
I have tried the following:
Happening on both Mac M2 Air and Macbook Pro Intel, both have current versions of SW for both Mac and Office.
A Microsoft file hosting and synchronization service.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
As an update, the Onedrive support team have been in touch with me, and they are clueless. I have asked them to speak to the support team in this thread as they clearly know more.
( and I'm not spending hours collecting log files etc, when the issue is reproducible)
My business customers have so far not reported this issue however I do have a couple small businesses/sole proprietors in addition to regular endusers that are using the Personal/Family editions who are affected. If this isn't resolved in the next couple of days I'll be migrating them all to Dropbox.
This is a massive issue and should have already been resolved. The fact that Microsoft have not yet released a support document acknowledging this fault or even giving us some type of ETR or a workaround is very concerning. Looking back at the forums it looks like this issue has been ongoing for about a month now. Curious to know if OneDrive Business users are also experiencing this same issue or if it is just related to Personal version which would then explain why it has been taking so long.
I'm unable to work. Shame on me for trusting OneDrive.
Migrating to Dropbox as soon as this is resolved.
I am having the same exact issue.