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I had a folder shared with me, and I could fully sync it to my own mac - all the office files were available offline on my own mac (word, excel, ppt). It appeared as a folder in Finder in the Onedrive folder.
Since yesterday the shared folder has disappeared from finder, and all the files are no longer on the mac. They don't show up in a spotlight search. The folder has been replaced by a url that opens the shared folder online.
The folder is fully available when I access Onedrive through the web.
I can also open the shared files on Onedrive through the native Mac apps, if they appear in recent files, or browse to "Online locations", but these only show the recent locations that I had accessed through finder. I can't browse the entire folder through an app.
I have tried the following:
Happening on both Mac M2 Air and Macbook Pro Intel, both have current versions of SW for both Mac and Office.
A Microsoft file hosting and synchronization service.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi, all & DavidSwan2
Our Community Support is closely monitoring all issues and relaying them to the developers for real-time resolution. We are diligently collaborating with internal operations, but resolution may require some time, so your patience is appreciated.
We sincerely thank you for any understanding and support you can provide.
Chandy.L
It seems like Microsoft don't care at all about this issue - there has been no practical response from them about a core service failure.
I'd like to know if there will be compensation for failure to provide a service we are paying for.
Any update on this? I bought Family package to be able to share folders with family, e.g. to share movies from vacations. Now it's impossible to work with shared folders. Basically nothing works as expected! Windows 10, 11, macOS, even web version is limited! It's annoying! Maybe we should sue MS for this? I have checked inbox, and didn't get anything about this issue or about new limitation for OneDrive!
Please, give us some update on the case. There are tons of topics on reddit, and here that it's worldwide issue. But then why don't you try to fix it?!
Any update on this? This seems to be an essential functionality that has gone down. As of now, the only workaround is to get a business license?
Having the issue on Windows 11 PC
They are too busy cramming copilot into everything to fix a showstopper bug that they caused. I’ve switched all my customers to Dropbox for this and will not be recommending OneDrive anymore for purposes like this. Just another failure of MSFT to do the basics at the customer support level.