Mac Onedrive app: shared folders don't appear in Finder any more, and files seem to be online only.

Anonymous
2024-06-09T10:31:20+00:00

I had a folder shared with me, and I could fully sync it to my own mac - all the office files were available offline on my own mac (word, excel, ppt). It appeared as a folder in Finder in the Onedrive folder.

Since yesterday the shared folder has disappeared from finder, and all the files are no longer on the mac. They don't show up in a spotlight search. The folder has been replaced by a url that opens the shared folder online.

The folder is fully available when I access Onedrive through the web.

I can also open the shared files on Onedrive through the native Mac apps, if they appear in recent files, or browse to "Online locations", but these only show the recent locations that I had accessed through finder. I can't browse the entire folder through an app.

I have tried the following:

  • restarted the Mac
  • Signed out of Onedrive and signed back in again
  • Uninstalled and reinstalled Onedrive
  • In the web Onedrive I have clicked "add shortcut to my files". This places a url to the oneline folder in finder, which is useless.
  • Reset Onedrive via "Show Package Contents", etc....

Happening on both Mac M2 Air and Macbook Pro Intel, both have current versions of SW for both Mac and Office.

Microsoft 365 and Office | OneDrive | For home | MacOS

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  1. Anonymous
    2024-07-25T15:12:01+00:00

    I should have never left DropBox.

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  2. Anonymous
    2024-07-20T22:43:02+00:00

    Has there been any resolution to this issue yet?

    I have a client desperately waiting to get this functionality back.

    --

    Phillip

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  3. Anonymous
    2024-07-15T12:25:31+00:00

    I disagree that they want us to migrate to business accounts. If so, I think that they would have made that option available and clear. I have heard people with business accounts are having the same issues.

    See my other post in regard to this issue and the Microsoft team's reply.

    "We fully understand the inconvenience and disruption caused by this issue. Our team is actively addressing it and working hard to fix it as soon as possible. By June 1^st^, 2024, our community support has posted the bug reports on the feedback platform for internal use. We are committed to resolving this swiftly.

    I understand that your usage scenario involves family members using it for both personal and business purposes. Regarding your question, I would like to clarify that the current situation with OneDrive is not determined by your subscription type (Personal, Family, or Business), so switching to the Business plan may not directly address the issue you are experiencing.

    OneDrive, as part of a Microsoft 365 subscription, is designed to provide users with file storage and synchronisation across devices. The quality of service and functionality of OneDrive is the same whether you are a personal user, a member of a family plan, or a business user. If you are experiencing any other issues with OneDrive, this may be due to issues with the service itself, or it may be related to your device, network environment, account settings, and other factors."

    Link to my post:

    One Drive Shared Folder Problem - Microsoft Community

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  4. Anonymous
    2024-07-15T03:27:43+00:00

    After weeks of research on this subject it seems that Microsoft intentionally cancelled the shared folder syncing feature for personal OneDrive accounts (or is in the process of rolling out since not all are affected yet). For me it had become very clear that the move is to force people to migrate to the business plan instead. If you try to find a solution directly from Microsoft you will run into "This feature is not available for Personal OneDrive, only for business or work school education accounts" which wasn't the case in the past.

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  5. Anonymous
    2024-07-11T19:26:13+00:00

    Well, here is over month and still no solution. I have a client with the same problem. Needless to say he or I are not impressed.

    --

    Phillip

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