Mac Onedrive app: shared folders don't appear in Finder any more, and files seem to be online only.

Anonymous
2024-06-09T10:31:20+00:00

I had a folder shared with me, and I could fully sync it to my own mac - all the office files were available offline on my own mac (word, excel, ppt). It appeared as a folder in Finder in the Onedrive folder.

Since yesterday the shared folder has disappeared from finder, and all the files are no longer on the mac. They don't show up in a spotlight search. The folder has been replaced by a url that opens the shared folder online.

The folder is fully available when I access Onedrive through the web.

I can also open the shared files on Onedrive through the native Mac apps, if they appear in recent files, or browse to "Online locations", but these only show the recent locations that I had accessed through finder. I can't browse the entire folder through an app.

I have tried the following:

  • restarted the Mac
  • Signed out of Onedrive and signed back in again
  • Uninstalled and reinstalled Onedrive
  • In the web Onedrive I have clicked "add shortcut to my files". This places a url to the oneline folder in finder, which is useless.
  • Reset Onedrive via "Show Package Contents", etc....

Happening on both Mac M2 Air and Macbook Pro Intel, both have current versions of SW for both Mac and Office.

Microsoft 365 and Office | OneDrive | For home | MacOS

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  1. Anonymous
    2024-08-22T04:13:41+00:00

    So thankful to find others with the same problem that I have had for months. Misery loves company.

    I actually thought it was something I had done and have struggled to find a fix. I don't know why previous searches with similar question wording did not lead me to these threads.

    I was able to get an email back from a Microsoft supervisor... while I " was dear to them" (honestly parts of the English sounded like a phishing email)

    Please be advised that our support engineers do not have control over these limitations. We continue to send insights to our engineering team to further improve how our systems work and rest assured that we will do that on your case as well.

    So angry for all the wasted time over what is supposed to be a convenience.. and one they charge for!

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  2. Anonymous
    2024-08-14T10:43:50+00:00

    they doesn't seem to give it priority because it's not widelly spread enough... the only info i found on the net is from 5 posts including this one... not in the news, not in speciallized media... this either has very low impact in th euser base or sharing folders in personal accounts isn't as common as we think

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  3. Anonymous
    2024-08-14T10:15:19+00:00

    More than 2 months in and it's still hapenning

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  4. Anonymous
    2024-08-11T15:02:58+00:00

    Just FYI this is not just a MAC issue, I run Windows 11 on several PCs at home and use the family subscription to enable a dedicated "House" user to be able to share these house files (accounts, bills, insurance docs etc) with my wife and I. We have the same problem, now just have a shortcut to the "House" files in our own OneDrive's to our online OneDrive where we have to use a web browser to open and edit these files.

    I'm a Microsoft Certified Systems Engineer and worked in IT as a consultant for MS products for 25 years, it comes as no surprise that MS have either decided they don't want that offline folder file sync available for people on the extremely cheap Family plan or if in fact it is a wider but not affecting everyone using Onedrive on a business plan then MS have made a hash of a software update or datacentre migration (as per some of the other forums) and the fix is extremely challenging. Having worked professionally with all flavours of MS operating systems, Exchange, Lync, Teams, Active Directory and everything else they do in their stack including O365/M365 this kind of thing happens on a routine basis but poor IT departments have to pick up the pieces. all the hashtags - change control, sandbox testing, select super user testing, roll back planning etc etc seems to me MS internal teams are a bit like the old adage Next Next Next finish and hope for the best.

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  5. Anonymous
    2024-08-11T01:02:20+00:00

    I have been experiencing this as well since the initial outage. Wish Microsoft would give some kind of update.

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