Mac Onedrive app: shared folders don't appear in Finder any more, and files seem to be online only.

Anonymous
2024-06-09T10:31:20+00:00

I had a folder shared with me, and I could fully sync it to my own mac - all the office files were available offline on my own mac (word, excel, ppt). It appeared as a folder in Finder in the Onedrive folder.

Since yesterday the shared folder has disappeared from finder, and all the files are no longer on the mac. They don't show up in a spotlight search. The folder has been replaced by a url that opens the shared folder online.

The folder is fully available when I access Onedrive through the web.

I can also open the shared files on Onedrive through the native Mac apps, if they appear in recent files, or browse to "Online locations", but these only show the recent locations that I had accessed through finder. I can't browse the entire folder through an app.

I have tried the following:

  • restarted the Mac
  • Signed out of Onedrive and signed back in again
  • Uninstalled and reinstalled Onedrive
  • In the web Onedrive I have clicked "add shortcut to my files". This places a url to the oneline folder in finder, which is useless.
  • Reset Onedrive via "Show Package Contents", etc....

Happening on both Mac M2 Air and Macbook Pro Intel, both have current versions of SW for both Mac and Office.

Microsoft 365 and Office | OneDrive | For home | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-09-07T18:05:56+00:00

    Same problem here but currently only with Finder in MacBook, the OneDrive app works on the iPad and iPhone, meaning that there is a shared folder in the app in both devices.

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  2. Anonymous
    2024-09-04T14:42:27+00:00

    I've been having the same problem here (Brazil) for a few months. I've already opened a few tickets, but I haven't received any satisfactory answers.

    I noticed that it's not really a bug, but rather an intentional change to reduce the traffic load on Microsoft's servers. I say this because I found reports from users in February/2024 and the "problem" has been gradually advancing for users over the past few months. For me, it happened in April/2024. It's as if they were advancing slowly and silently so as not to generate an avalanche of tickets.

    I'll need to migrate to another cloud tool, does anyone recommend one? Dropbox, Google Drive... something else?

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  3. Anonymous
    2024-09-04T13:00:10+00:00

    I'll give that note a BIG "amen" ... incredibly bad and "crickets" on the part of MicroSoft - someone above stated maybe they'll wake up when their subscription base dwindles ... this is essentially something we're paying for that we're not receiving.

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  4. Anonymous
    2024-09-03T05:36:42+00:00

    How is this still happening?
    It's now been 3 months and we can't access locally.
    When is a fix coming? Do we need to take our money elsewhere as OneDrive never seems to stop having issues??

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  5. Anonymous
    2024-08-22T04:21:41+00:00

    Anyone else going over to Google drive? When the subscriptions stop coming in, hopefully they will take notice of their bread and butter customers!

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