Mac Onedrive app: shared folders don't appear in Finder any more, and files seem to be online only.

Anonymous
2024-06-09T10:31:20+00:00

I had a folder shared with me, and I could fully sync it to my own mac - all the office files were available offline on my own mac (word, excel, ppt). It appeared as a folder in Finder in the Onedrive folder.

Since yesterday the shared folder has disappeared from finder, and all the files are no longer on the mac. They don't show up in a spotlight search. The folder has been replaced by a url that opens the shared folder online.

The folder is fully available when I access Onedrive through the web.

I can also open the shared files on Onedrive through the native Mac apps, if they appear in recent files, or browse to "Online locations", but these only show the recent locations that I had accessed through finder. I can't browse the entire folder through an app.

I have tried the following:

  • restarted the Mac
  • Signed out of Onedrive and signed back in again
  • Uninstalled and reinstalled Onedrive
  • In the web Onedrive I have clicked "add shortcut to my files". This places a url to the oneline folder in finder, which is useless.
  • Reset Onedrive via "Show Package Contents", etc....

Happening on both Mac M2 Air and Macbook Pro Intel, both have current versions of SW for both Mac and Office.

Microsoft 365 and Office | OneDrive | For home | MacOS

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  1. Anonymous
    2024-09-10T07:14:11+00:00

    yes yes

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  2. Anonymous
    2024-09-10T03:29:07+00:00

    Hi all!

    Everyone who has interacted in this thread is paying for a service that is simply not being provided, and not even acknowledged. There must be legal recourse.

    Anyone who would consider a class action against Microsoft, please click 'Yes' next to the 'Was this reply helpful' button under my post.

    Curious to see how many people we could get - power in numbers.

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    4 people found this answer helpful.
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  3. Anonymous
    2024-09-10T00:09:32+00:00

    Agreed, I just emailed them directly.

    Really hoping for a timeline of a fix. I genuinely just want to know if it will ever actually be fixed or if they are attempting to change the OneDrive functionality.

    If they are going to fix it, I asked for a guess of when that would be. another week, a month, a year, 5 years?

    We need some sort of communication. I am not even threatening to leave the subscription. I am keeping my subscription because I use other aspects of Microsoft 365. I need to know if I need to spend the time to migrate over to another OneDrive equivalent and then train coworkers how to use a new platform. It is a major effort to switch how we were doing things.

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  4. Anonymous
    2024-09-09T21:18:32+00:00

    Please, please email onedrive support directly throught the help option in the app/ online. They say it's a priority but that is the same answer I got in July. Maybe a flood of complaints in their inboxes will help...

    I got this reply from them. Apart from anything else, the poor English makes me mad. (No disrespect to second language learners, I know from experience how hard it is, but this is the face of Microsoft!)

    [SIC]
    I appreciate for sharing the detailed information with the article which helped in understanding the issue. 

    Please be informed, we are aware of this issue and our engineering team is actively investigating to resolve it. We appreciate for helping us out to track this issue down. Ensure windows and OneDrive app are up to date.

    Meanwhile, you can continue to click on the mounted folders and access the shared files with the web browser.

    Currently there is no specific ETA as we are still working on the solution. However, the issue will be fixed soon because it is raised on high priority. 

    We are archiving the case as we cannot troubleshoot it further but we are working on the case actively and will roll out a fix soon.

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  5. Anonymous
    2024-09-08T19:55:39+00:00

    Anyone know when this is supposed to be resolved? I just started a business and set up M365 for Business.

    This is such a basic, table stakes feature. MSFT is one of the highest valued companies in the world. How is this a problem?

    What's the latest official statement from MSFT on this?

    We will be switching to Google for our email, documents, share drive, etc if this is not resolved ASAP.

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