Mac Onedrive app: shared folders don't appear in Finder any more, and files seem to be online only.

One of my customers has reported that OneDrive has started working the way it is supposed to again, so hopefully MSFT is rolling out an update that restores the functionality. Everyone else switched to Dropbox so these were the only ones left that I have to go by...

Lina Khan needs to investigate this. We need unbundling of these subscriptions to allow for effective competition. Otherwise you get situations like this where you are being forced to pay for an inferior product (where a key feature has been missing for months and people lost data) because you need the Office Suite.

Moreover, the FTC should look at the fact that Microsoft doesn't allow its Office collaboration features unless one uses One Drive. This is anti-competitive behavior. Open it up to Dropbox, Google Drive, etc so customers have at least some solution that works especially when Microsoft's product doesn't work for months at a time.

Wishing MSFT the largest imaginable fine for how they are abusing their customers, who have high switching costs.

Hoping a law firm sees that many users don't have access to a key feature they are paying for - and initiates a class action lawsuit.

Hoping whichever underperforming, work-from-home product manager responsible for this wipes the crumbs off their pajamas and actions this at the highest priority.

PLEASE FIX THIS!!!!

That sounds very similar to a response I got on July 8th, and it's clear the Microsoft customer support staff are clueless about the issue.

If Microsoft want us to work exclusively on the cloud then Google is a better platform. I have ended up doing most of my work there and sharing and communication with external partners is much easier. At this point, even if Microsoft fix the issue my workflow has changed and I have difficulty trusting this product.

Response from July 8th:

Sorry for the delay in response. You case was under investigation with our engineering team and that took some time for us to get back to you.

I wanted to update you on the status of your ticket as we've heard from engineering now. They acknowledged the issue and have filed a bug for the same. It's in our development pipeline now and will need to be resolved with a product update.

I want to say thank you for helping us out to track this issue down and keep checking for app updates we should have a fix out soon, no specific ETA as we are still coding the solution. 

Should you run into other issues or have suggestions, send feedback the exact same way and we will be able to help you out.

Today I got different answer than usual:

I understand you are facing issue with the shortcut to shared folder working as a link and also, apologize for the fact that it is taking longer than usual to fix the issue. I would like to inform you that our engineering team is already testing a fix to rectify the issue as soon as possible. As a workaround, you can continue to click on the folder and access the shared files/folders within the web browser.

The fix for the issue you are facing will be rolled with coming updates, the OneDrive application installed on your device has the ability to auto-update. Once the engineering team from our backend releases the new OTA update, the OneDrive will get updated automatically and hopefully, the issue will get fixed.

I understand how inconvenient it can be. Rest assured; the engineering team is working to fix the issue as soon as possible, as many of our beloved customer like you have reported the issue with sharing folders working as URL.

Hope it's true that they are testing the fix.

same my team use it fine, so i am having to put up with it and work around all the time, very tiresome and no need for it