Mac Onedrive app: shared folders don't appear in Finder any more, and files seem to be online only.

Anonymous
2024-06-09T10:31:20+00:00

I had a folder shared with me, and I could fully sync it to my own mac - all the office files were available offline on my own mac (word, excel, ppt). It appeared as a folder in Finder in the Onedrive folder.

Since yesterday the shared folder has disappeared from finder, and all the files are no longer on the mac. They don't show up in a spotlight search. The folder has been replaced by a url that opens the shared folder online.

The folder is fully available when I access Onedrive through the web.

I can also open the shared files on Onedrive through the native Mac apps, if they appear in recent files, or browse to "Online locations", but these only show the recent locations that I had accessed through finder. I can't browse the entire folder through an app.

I have tried the following:

  • restarted the Mac
  • Signed out of Onedrive and signed back in again
  • Uninstalled and reinstalled Onedrive
  • In the web Onedrive I have clicked "add shortcut to my files". This places a url to the oneline folder in finder, which is useless.
  • Reset Onedrive via "Show Package Contents", etc....

Happening on both Mac M2 Air and Macbook Pro Intel, both have current versions of SW for both Mac and Office.

Microsoft 365 and Office | OneDrive | For home | MacOS

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  1. Anonymous
    2025-02-26T11:48:43+00:00

    hi anyone with this problem,

    it's all nice to report to each other that we have the same problem.

    however not helping at all.

    is there a way to get a proper answer from Microsoft regarding this issue?

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  2. Anonymous
    2025-02-26T10:57:30+00:00

    The problem exists from June 2024. I think that they thought that we forget about the issue and process with disabling the shared folders again. I wrote them the service ticket and they asked me if I'm sure that it's internet shortcut. In 2024 they at least were lying that they are working on the solution ;)

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  3. Anonymous
    2025-02-26T10:21:32+00:00

    Hi,

    im having the same problem since yesterday, anyone knows when it will be fixed?

    Best regards

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  4. Anonymous
    2025-02-26T08:31:38+00:00

    I'm currently experiencing the same issues. Tried all the solutions you also mentioned. To no avail.

    It is really frustrating that this issue seems to get no good solution and that apparent lack of care from Microsoft. As an employe in a small business we're really depending on this to work and my whole morning of the workday is now spent on trying to fix this issue. This should not be happening...

    I'm currently working on a MacBook Air (2020, M2), all machinery and programs are up to date.

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  5. Anonymous
    2025-02-26T02:32:32+00:00

    At this point, small business users should just give up on this. Microsoft don't care. We use Google drive if we're sharing, otherwise dropbox.

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