Mac Onedrive app: shared folders don't appear in Finder any more, and files seem to be online only.

Anonymous
2024-06-09T10:31:20+00:00

I had a folder shared with me, and I could fully sync it to my own mac - all the office files were available offline on my own mac (word, excel, ppt). It appeared as a folder in Finder in the Onedrive folder.

Since yesterday the shared folder has disappeared from finder, and all the files are no longer on the mac. They don't show up in a spotlight search. The folder has been replaced by a url that opens the shared folder online.

The folder is fully available when I access Onedrive through the web.

I can also open the shared files on Onedrive through the native Mac apps, if they appear in recent files, or browse to "Online locations", but these only show the recent locations that I had accessed through finder. I can't browse the entire folder through an app.

I have tried the following:

  • restarted the Mac
  • Signed out of Onedrive and signed back in again
  • Uninstalled and reinstalled Onedrive
  • In the web Onedrive I have clicked "add shortcut to my files". This places a url to the oneline folder in finder, which is useless.
  • Reset Onedrive via "Show Package Contents", etc....

Happening on both Mac M2 Air and Macbook Pro Intel, both have current versions of SW for both Mac and Office.

Microsoft 365 and Office | OneDrive | For home | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-03-03T22:54:56+00:00

    Same issue as of today, March 3, 2024. It suddently started happening.

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  2. Anonymous
    2025-03-03T07:02:46+00:00

    Hi Chandy,

    I just wanted to report that I am now having the same issue as has been reported here and elsewhere. I see that you have been monitoring this thread but have not posted any updates since June 2024, despite there being consistent additional reports through to today.

    Can you provide an update on the progress of the engineering team? It is somewhat discouraging to see no updates in 8 months for such a critical issue affecting many, many users.

    Regards,

    Ben

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  3. Anonymous
    2025-03-02T21:11:50+00:00

    Status of service: It says that everything is good... yeah right...

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  4. Anonymous
    2025-03-01T19:03:48+00:00

    Just happened to me, cannot get any shared files to sync locally to the Mac. Also tested on Windows and have the same issue. Latest OS and OneDrive clients on both.

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  5. Anonymous
    2025-03-01T15:53:13+00:00

    just had this issue on my devices.

    Its a total mess. I have premium pan and rely on my workflow on different parts of my company!

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