Mac Onedrive app: shared folders don't appear in Finder any more, and files seem to be online only.

Anonymous
2024-06-09T10:31:20+00:00

I had a folder shared with me, and I could fully sync it to my own mac - all the office files were available offline on my own mac (word, excel, ppt). It appeared as a folder in Finder in the Onedrive folder.

Since yesterday the shared folder has disappeared from finder, and all the files are no longer on the mac. They don't show up in a spotlight search. The folder has been replaced by a url that opens the shared folder online.

The folder is fully available when I access Onedrive through the web.

I can also open the shared files on Onedrive through the native Mac apps, if they appear in recent files, or browse to "Online locations", but these only show the recent locations that I had accessed through finder. I can't browse the entire folder through an app.

I have tried the following:

  • restarted the Mac
  • Signed out of Onedrive and signed back in again
  • Uninstalled and reinstalled Onedrive
  • In the web Onedrive I have clicked "add shortcut to my files". This places a url to the oneline folder in finder, which is useless.
  • Reset Onedrive via "Show Package Contents", etc....

Happening on both Mac M2 Air and Macbook Pro Intel, both have current versions of SW for both Mac and Office.

Microsoft 365 and Office | OneDrive | For home | MacOS

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  1. Anonymous
    2025-03-10T00:51:56+00:00

    This is ridiculous. If they don't fix it I will cancel my subscription to them. It just started to do the same on my MAC

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  2. Anonymous
    2025-03-09T11:22:40+00:00

    still not working on Mac OS 15.3.1, very annoying

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  3. Anonymous
    2025-03-07T22:04:26+00:00

    no unfortunately this doesn't help. Microsoft needs to escalate this issue asap. this thread is off the hook! 144 messages.

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  4. Anonymous
    2025-03-07T21:17:26+00:00

    This just started for me today. It's a huge problem. We have folders that we share that we need to operate our small business and now we cannot access the shared folders. What has MS done?

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  5. Anonymous
    2025-03-07T07:39:31+00:00

    Hello,

    Extra info! In my finder the url's to the shared folders are available. The problem seems to be that it's not syncing as files.

    I don't have the option to sync the shared folders the menu item account _> choose folders. The folders can't be selected there.

    Hope this helps in solving this problem.

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