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I had a folder shared with me, and I could fully sync it to my own mac - all the office files were available offline on my own mac (word, excel, ppt). It appeared as a folder in Finder in the Onedrive folder.
Since yesterday the shared folder has disappeared from finder, and all the files are no longer on the mac. They don't show up in a spotlight search. The folder has been replaced by a url that opens the shared folder online.
The folder is fully available when I access Onedrive through the web.
I can also open the shared files on Onedrive through the native Mac apps, if they appear in recent files, or browse to "Online locations", but these only show the recent locations that I had accessed through finder. I can't browse the entire folder through an app.
I have tried the following:
Happening on both Mac M2 Air and Macbook Pro Intel, both have current versions of SW for both Mac and Office.
A Microsoft file hosting and synchronization service.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
UPDATE: It worked for 1 minute. Now it does not show it again. :(
I just started having the same problem yesterday. Here is the solution. Open One Drive -> Settings/Preferences/Account - unlink this Mac.
After you unlink follow the steps to link it again. It works!
So, I just switched to Google Drive and it works seamlessly. A bit of a hastle to transfer all the files, But definitely worth it. files are available locally now. Even shared ones.
I’ll join the legal claim as I have four direct MS accounts and others indirect that have some issue.
After 8 months of waiting, I switched to Google Drive today, enough is enough!
Hello DavidSwan2, Thank you for visiting the Microsoft Community and it's a pleasure to be able to help you.
I am afraid that it's a known issue which happens on some of the users. See Add and sync shared folders to OneDrive for home - Microsoft Support. We are sorry for the inconvenience, but at present only thing we can do is to wait for future repair. Thank you for your understanding.
You can also send a feedback email to the OneDrive team via the link below, and we believe they will resolve the issue faster: https://go.microsoft.com/fwlink/p/?LinkId=528676
Best regards Isabella.WM-MSFT | Microsoft Community Support Specialist
Who is "they" (when you say "they" will...)? When MS hires ten billion agents and suppliers, no one seems to care for and be responsible for anything, and responsibility is simply kicked to others. In the end it's the customers' liabilities to push for a solution to the most basic and fundamental functions that we paid for.
This is unbearable.
I would like to summon legal support, from everyone who undergoes with the same issue or if you know someone who can be qualified. I think we can easily call for several hundreds' of signatures who stands together for this case to be filed.