Mac Onedrive app: shared folders don't appear in Finder any more, and files seem to be online only.

Anonymous
2024-06-09T10:31:20+00:00

I had a folder shared with me, and I could fully sync it to my own mac - all the office files were available offline on my own mac (word, excel, ppt). It appeared as a folder in Finder in the Onedrive folder.

Since yesterday the shared folder has disappeared from finder, and all the files are no longer on the mac. They don't show up in a spotlight search. The folder has been replaced by a url that opens the shared folder online.

The folder is fully available when I access Onedrive through the web.

I can also open the shared files on Onedrive through the native Mac apps, if they appear in recent files, or browse to "Online locations", but these only show the recent locations that I had accessed through finder. I can't browse the entire folder through an app.

I have tried the following:

  • restarted the Mac
  • Signed out of Onedrive and signed back in again
  • Uninstalled and reinstalled Onedrive
  • In the web Onedrive I have clicked "add shortcut to my files". This places a url to the oneline folder in finder, which is useless.
  • Reset Onedrive via "Show Package Contents", etc....

Happening on both Mac M2 Air and Macbook Pro Intel, both have current versions of SW for both Mac and Office.

Microsoft 365 and Office | OneDrive | For home | MacOS

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  1. Anonymous
    2025-03-15T18:57:44+00:00

    Did you do anything special ? Mine is still a URL ...

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  2. Anonymous
    2025-03-15T18:50:41+00:00

    Just to report that, without having done anything to change things on my computer, the folders that had changed to URLs seem to be back to being folders again! So it is possible this has been fixed! Fingers crossed - a bit disappointed in the complete lack of communication from Microsoft, but I am relieved to see it working again.

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  3. Anonymous
    2025-03-15T09:55:36+00:00

    same happens to me here ... can't acces the shared folder other then using the URL ... it has been working before.

    Why is Microsoft not able to fix this, or undo the change they seem to have made.

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  4. Anonymous
    2025-03-15T09:49:37+00:00

    you can always get access to the files via the browser

    if you want to download that should work

    but to be clear that is not a solution for the problem

    we should be able to access the shared folder via finder directly

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  5. Anonymous
    2025-03-15T06:58:27+00:00

    I have been experiencing the same problem since the beginning of March 2025! This issue has persisted for more than 8 months, and Microsoft is unable to resolve it at all! I have attempted to download the files from the shared folder to my local Mac, but the download does not work either!

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    2 people found this answer helpful.
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