Mac Onedrive app: shared folders don't appear in Finder any more, and files seem to be online only.

Anonymous

I had a folder shared with me, and I could fully sync it to my own mac - all the office files were available offline on my own mac (word, excel, ppt). It appeared as a folder in Finder in the Onedrive folder.

Since yesterday the shared folder has disappeared from finder, and all the files are no longer on the mac. They don't show up in a spotlight search. The folder has been replaced by a url that opens the shared folder online.

The folder is fully available when I access Onedrive through the web.

I can also open the shared files on Onedrive through the native Mac apps, if they appear in recent files, or browse to "Online locations", but these only show the recent locations that I had accessed through finder. I can't browse the entire folder through an app.

I have tried the following:

restarted the Mac
Signed out of Onedrive and signed back in again
Uninstalled and reinstalled Onedrive
In the web Onedrive I have clicked "add shortcut to my files". This places a url to the oneline folder in finder, which is useless.
Reset Onedrive via "Show Package Contents", etc....

Happening on both Mac M2 Air and Macbook Pro Intel, both have current versions of SW for both Mac and Office.

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217 answers

Anonymous

2025-03-18T04:00:57+00:00

I agree with this hashtag. I’ve just posted on twitter (x)

Please trend!
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Anonymous

2025-03-18T02:30:28+00:00

I am pretty sure you got lucky. Once your files are migrated to the new server, the urls will become folders again but this can take a few days to happen. However, if you follow the steps you outlined in the interim, then the shared folders will come back faster. As such, I think your account was migrated and your unsharing/resharing accelerated the shared folders reappearing.

#FixOneDrive, Microsoft.
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Anonymous

2025-03-17T23:18:09+00:00

For those using OneDrive on a Mac, I have a solution. Basically, I just started from scratch.

Open your OneDrive via a web browser and log out (this is just to be safe but likely don't need to). For an extra step, un-share the drive you normally connect to and then re-share it. Again, I'm not sure this needs to be done, but this is what I started with in finding this solution.

You will need to unlink your Mac from the OneDrive. Open OneDrive and click the gear icon in the upper right hand corner. Select Preferences/Account the click on 'Unlink this Mac.' Then delete the OneDrive app as well as any associated files it has with it. If you have an App Remover tool, that should do the trick. If not, search for OneDrive in Finder to find these files.

Next, go into the App Store and download the OneDrive app for Mac. Once installed, open the app, log in and follow the prompts like you are setting up OneDrive for the first time. It should then log in to your account and begin the sync process.

I'm no IT expert, but my theory was there was an update or a fix made which didn't work with all the associated files of OneDrive. It essentially got confused and defaulted to the website. I have no way of knowing but at least this process got me back up and running. Been working for the past several days on my iMac and MacBook Pro. For you Windows users, I don't know all the issues that's going on, but maybe try the same process.

Best of luck.
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Anonymous

2025-03-17T17:51:15+00:00

Hello Everybody!

Do you know if the issue happens on business subscription as well? Or is it reported just on family subs?

I'm considering to move to business basic plan
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Anonymous

2025-03-15T19:24:43+00:00

I have been tagging MS on social media. They responded today.

First response:

“Thanks for sending us a direct message. We understand the sentiments regarding this issue with OneDrive shared folders has been for you and many others. Just to inform you, this problem with OneDrive has already been reported and is being investigated by the team. While we do not have a specific timeline for a fix at this moment, please be assured that our team is doing their best to have it sorted as soon as possible. To further assist you, we recommend continuing to access your files via OneDrive for web.

We appreciate your patience and understanding as we work towards a solution.”

Follow up from me:

“We would appreciate a public acknowledgment and a commitment for a date by which the timeline will be announced. We are unable to make informed business decisions without this information. The missing functionality is a material feature of OneDrive of which we are being deprived.”

Their response:

“We appreciate you getting back to us, and we understand the importance of this functionality for your business operations. Apologies for any inconvenience this has caused. To help you keep track of any updates regarding this matter, you may refer to this article: https://msft.it/6017qrxLt. Please be advised that our team is working diligently to get this issue resolved as soon as possible, as we don't have a timeline yet of when it will be resolved. Your patience and understanding are greatly appreciated.”

My response:

“Thanks. This is also an issue on MacOS. The link that you provided only shows it as an issue for Windows. Also, it does not list the date of discovery like the other problems.”

Awaiting further from them.
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