Mac Onedrive app: shared folders don't appear in Finder any more, and files seem to be online only.

I am experiencing an ongoing issue with my shared files on OneDrive, which has not been resolved on my Mac. Despite following all troubleshooting steps, I am still unable to view my shared files directly within the OneDrive app. Instead, I only see a URL link to access them.

As a result, when I work on these files, I don't have the automatic save option, and I am forced to constantly download and upload the files. This significantly impacts my workflow and defeats the purpose of using OneDrive for seamless file management and collaboration.

Could you please investigate this matter further and provide assistance in resolving it?

Thank you for your attention to this issue.

The same problem just happened to my Mac computer this past week. We need a fix Microsoft. This is so annoying.

For those using OneDrive on a Mac, I have a solution. Basically, I just started from scratch.

Open your OneDrive via a web browser and log out (this is just to be safe but likely don't need to). For an extra step, un-share the drive you normally connect to and then re-share it. Again, I'm not sure this needs to be done, but this is what I started with in finding this solution.

You will need to unlink your Mac from the OneDrive. Open OneDrive and click the gear icon in the upper right hand corner. Select Preferences/Account the click on 'Unlink this Mac.' Then delete the OneDrive app as well as any associated files it has with it. If you have an App Remover tool, that should do the trick. If not, search for OneDrive in Finder to find these files.

Next, go into the App Store and download the OneDrive app for Mac. Once installed, open the app, log in and follow the prompts like you are setting up OneDrive for the first time. It should then log in to your account and begin the sync process.

I did this to no avail.

Unfortunately, I have erased the shortcuts to the shared folders from my OneDrive and now, even using OneDrive Web I can`t add even a shortcut to the shared folders on My Archives.

Hello DavidSwan2, Thank you for visiting the Microsoft Community and it's a pleasure to be able to help you. 

I am afraid that it's a known issue which happens on some of the users. See Add and sync shared folders to OneDrive for home - Microsoft Support. We are sorry for the inconvenience, but at present only thing we can do is to wait for future repair. Thank you for your understanding.

You can also send a feedback email to the OneDrive team via the link below, and we believe they will resolve the issue faster: https://go.microsoft.com/fwlink/p/?LinkId=528676

Best regards  Isabella.WM-MSFT | Microsoft Community Support Specialist

Who is "they" (when you say "they" will...)? When MS hires ten billion agents and suppliers, no one seems to care for and be responsible for anything, and responsibility is simply kicked to others. In the end it's the customers' liabilities to push for a solution to the most basic and fundamental functions that we paid for.

This is unbearable.

I would like to summon legal support, from everyone who undergoes with the same issue or if you know someone who can be qualified. I think we can easily call for several hundreds' of signatures who stands together for this case to be filed.

Yes, they reached out to me as well via the feedback I posted elsewhere and it was totally unhelpful. I had one of my businesses offered a remote support session but I told them the chances of it help are next to nil since this is something that won't get fixed until Microsoft solves it on their end. It is shocking how bad such a massive, important, valuable company like MSFT is at stuff like this.