Mac Onedrive app: shared folders don't appear in Finder any more, and files seem to be online only.

Anonymous
2024-06-09T10:31:20+00:00

I had a folder shared with me, and I could fully sync it to my own mac - all the office files were available offline on my own mac (word, excel, ppt). It appeared as a folder in Finder in the Onedrive folder.

Since yesterday the shared folder has disappeared from finder, and all the files are no longer on the mac. They don't show up in a spotlight search. The folder has been replaced by a url that opens the shared folder online.

The folder is fully available when I access Onedrive through the web.

I can also open the shared files on Onedrive through the native Mac apps, if they appear in recent files, or browse to "Online locations", but these only show the recent locations that I had accessed through finder. I can't browse the entire folder through an app.

I have tried the following:

  • restarted the Mac
  • Signed out of Onedrive and signed back in again
  • Uninstalled and reinstalled Onedrive
  • In the web Onedrive I have clicked "add shortcut to my files". This places a url to the oneline folder in finder, which is useless.
  • Reset Onedrive via "Show Package Contents", etc....

Happening on both Mac M2 Air and Macbook Pro Intel, both have current versions of SW for both Mac and Office.

Microsoft 365 and Office | OneDrive | For home | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-04-04T03:45:29+00:00

    It is April 2025 and I have the same issue. Has this been resolved as yet?

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  2. Anonymous
    2025-03-28T00:18:08+00:00

    I am still having this issue, almost a year later. Any update on this?

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  3. Anonymous
    2024-09-10T03:29:07+00:00

    Hi all!

    Everyone who has interacted in this thread is paying for a service that is simply not being provided, and not even acknowledged. There must be legal recourse.

    Anyone who would consider a class action against Microsoft, please click 'Yes' next to the 'Was this reply helpful' button under my post.

    Curious to see how many people we could get - power in numbers.

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  4. Anonymous
    2024-06-17T15:48:46+00:00

    So far, only consumer grade OneDrives are having this issue. All my customers using Personal have this issue and my customers on OneDrive for Business are not. So far.

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  5. Anonymous
    2024-06-12T18:12:20+00:00

    To further clarify the issue. I know the original post is referring to Mac users, but this is also happening on Windows 11. I am the owner of some shared files and I am able to edit and save files to the shared folder as usual on my PC. However, the people I am sharing the folder with can no longer edit the files in the shared folder (even though they have the permission to view & edit.)

    Instead of the normal shared folders on their PC, the folders are now "shortcuts" to a URL folder which takes them online to the shared folder on onedrive.com in their browser.

    They also cannot edit anything in the shared folder or save to the shared folder on onedrive.com.

    We have uninstalled and reinstalled one drive a couple of times now and nothing is working.

    We also unlinked and relinked to the PC. We actually tried to unlink and relink / install to an entirely new PC and it is still not working.

    I don't understand how this has not been resolved yet. We rely heavily on one drive shared files for our business and personal accounts. I am considering moving to Dropbox since the level of response on this the past THREE days is minimal. It is hard to get in contact with anyone regarding this issue or when it will be fixed.

    Since Microsoft has everyone's email, why not send out an email to everyone with a onedrive making them aware of the issues and a timeline for a resolution.

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