Mac Onedrive app: shared folders don't appear in Finder any more, and files seem to be online only.

Anonymous
2024-06-09T10:31:20+00:00

I had a folder shared with me, and I could fully sync it to my own mac - all the office files were available offline on my own mac (word, excel, ppt). It appeared as a folder in Finder in the Onedrive folder.

Since yesterday the shared folder has disappeared from finder, and all the files are no longer on the mac. They don't show up in a spotlight search. The folder has been replaced by a url that opens the shared folder online.

The folder is fully available when I access Onedrive through the web.

I can also open the shared files on Onedrive through the native Mac apps, if they appear in recent files, or browse to "Online locations", but these only show the recent locations that I had accessed through finder. I can't browse the entire folder through an app.

I have tried the following:

  • restarted the Mac
  • Signed out of Onedrive and signed back in again
  • Uninstalled and reinstalled Onedrive
  • In the web Onedrive I have clicked "add shortcut to my files". This places a url to the oneline folder in finder, which is useless.
  • Reset Onedrive via "Show Package Contents", etc....

Happening on both Mac M2 Air and Macbook Pro Intel, both have current versions of SW for both Mac and Office.

Microsoft 365 and Office | OneDrive | For home | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-03-14T04:38:51+00:00

    I'm using Windows 10 Home and I'm experiencing this absurd inconvenience for about 3 weeks. Shared folders with personal files and work files have turned into URL shortcuts. My family plan ends in about 1 month and I'll probably switch to Google Drive, where we've never experienced this type of problem. All the management of my personal and work files, attaching photos to folders and photos from folders to documents and reports has become a laborious hassle, far from the ease I once paid for. It's absurd to realize that this situation has been happening to so many users for so many months and the OneDrive staff doesn't cancel this type of activity from their software. It seems like they're too lazy to work and, on top of that, they hinder and harm the activities of thousands of customers. Changing cloud drives really seems to be becoming the only option.

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  2. Anonymous
    2025-03-13T14:30:07+00:00

    This issue is open since June 2024.

    Microsoft team had mentioned on June 2024 that they are trying to solve it in this thread itself.

    Till date this issue is not resolved and impacted people are increasing. I am one of them.

    Not sure when this will be resolved.

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  3. Anonymous
    2025-03-11T08:06:55+00:00

    Thanks for the tip.

    This is a paid service, $25/mo or $75/lifetime purchase.

    Will give a look.

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  4. Anonymous
    2025-03-11T04:54:39+00:00

    It is funny and tragic at the same time. It stopped working again for me.

    I will have to switch to google drive tomorrow cause this is such a huge inconvenient.

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  5. Anonymous
    2025-03-11T04:42:05+00:00

    Thanks Marian, I just tried this and it does seem to work. This was a suggested fix when the problem initially happened but it didn't work last year.

    I wonder if the reason this issue has suddenly expanded is because a fix was implemented requiring everyone to unlink and relink.

    It will be a while before I can trust onedrive again though. I moved all my shared work to google drive and icloud, and don't plan on migrating back until I'm 100% sure onedrive works reliably.

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