Mac Onedrive app: shared folders don't appear in Finder any more, and files seem to be online only.

Anonymous
2024-06-09T10:31:20+00:00

I had a folder shared with me, and I could fully sync it to my own mac - all the office files were available offline on my own mac (word, excel, ppt). It appeared as a folder in Finder in the Onedrive folder.

Since yesterday the shared folder has disappeared from finder, and all the files are no longer on the mac. They don't show up in a spotlight search. The folder has been replaced by a url that opens the shared folder online.

The folder is fully available when I access Onedrive through the web.

I can also open the shared files on Onedrive through the native Mac apps, if they appear in recent files, or browse to "Online locations", but these only show the recent locations that I had accessed through finder. I can't browse the entire folder through an app.

I have tried the following:

  • restarted the Mac
  • Signed out of Onedrive and signed back in again
  • Uninstalled and reinstalled Onedrive
  • In the web Onedrive I have clicked "add shortcut to my files". This places a url to the oneline folder in finder, which is useless.
  • Reset Onedrive via "Show Package Contents", etc....

Happening on both Mac M2 Air and Macbook Pro Intel, both have current versions of SW for both Mac and Office.

Microsoft 365 and Office | OneDrive | For home | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-06-14T07:58:56+00:00

    Hello, DavidSwan2

    I realize you've been experiencing a problem with OneDrive's shared files being turned into web links and I understand how you're feeling. The problem you are encountering is a recent hot topic on our forums. We understand how you feel and apologize for any inconvenience this may have caused. We are still actively investigating this issue and we are unable to provide you with an exact timeframe for resolution at this time. To notify the OneDrive team about this issue, it is recommended that you provide feedback to the OneDrive team, click on the link: email the OneDrive support team.

    Best regards,

    Chandy.L | Microsoft Community Support Specialist

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  2. Anonymous
    2025-03-03T07:02:46+00:00

    Hi Chandy,

    I just wanted to report that I am now having the same issue as has been reported here and elsewhere. I see that you have been monitoring this thread but have not posted any updates since June 2024, despite there being consistent additional reports through to today.

    Can you provide an update on the progress of the engineering team? It is somewhat discouraging to see no updates in 8 months for such a critical issue affecting many, many users.

    Regards,

    Ben

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  3. Anonymous
    2024-06-10T19:50:42+00:00

    I am having the same exact issue.

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  4. Anonymous
    2024-06-10T18:19:30+00:00

    Hi DavidSwan2,

    As Isabella.WM - MSFT said, there is indeed some feedback from users in the community forums at the moment that they are experiencing the same situation. We are in the process of gathering certain information and launching an active investigation. If it's convenient, please click on the link below to vote. We hope that other users with the same problem will vote on this as well, more votes will lead to more visibility and higher priority to the development team. 

    OneDrive shared folders show up as Internet options in local folders · Community (microsoft.com)

    Although we are aware of the issue, it always takes some time to fix the problem, unfortunately as I am not a OneDrive developer, I can't promise you a specific time for the fix, but please always keep your operating system, Office products, up to date. Also, I will update this thread if there is any progress.

    Thank you for your patience and understanding. We appreciate your feedback, please click Yes or No to help us improve the support experience and help others with similar concerns.

    Best Regards,

    Mia | Microsoft Community Support Specialist

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  5. Anonymous
    2024-06-11T10:11:44+00:00

    My business customers have so far not reported this issue however I do have a couple small businesses/sole proprietors in addition to regular endusers that are using the Personal/Family editions who are affected. If this isn't resolved in the next couple of days I'll be migrating them all to Dropbox.

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