Error when trying to move document on iPad Microsoft 365 please help

Question

Error when trying to move document on iPad Microsoft 365 please help

Anonymous

When I’m on my iPad which is an iPad seven generation 32 gigs of storage is on version 15.6.1 the reason that it hasn’t I have a new update is there’s not enough storage but my apps are on the version compatible to the iPad

under my School one point share point which I’ve been using for 3 1/2 years now I have folders for each class and then I also have sub folders when I try to move a document from one folder to another I get an error and my folders do not show up i’m answering a screenshot of what shows up and I’m inserting a screenshot of what normally shows up and when I try to move it this is what I get

This is what I normally shows up when I go to OneDrive under Microsoft office 365 and then I click on the document to move it to a folder but once I do that something else comes up and all these folders are not there never had this problem before it only started happening today when I try to move a document a Microsoft word document and also a PDF document please help

Picture number two is what I get when I try to move the document

Picture 1

![](https://learn-attachment.microsoft.com/api/attachments/335f1a45-9779-46ec-89e0-96b17f7be215?platform=QnA

Picture 2

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3 answers

Answer 1

Dear respected,

Based on the detailed information shared, it seems like there have some cache between data sync on devices. It is suggested to back up the files and then sign out your school account and then sign in again to check the outcome.

If the issue persists, we suggest you contact our online support team where they can help you further with more resources. Contact Us - Microsoft Support

Sincerely,

Mia

Answer 2

when I go in the computer, I do not have Microsoft 365 (Office) APP I just go to the website or I use the icon which is at the bottom of my screen on the tool far anyways documents can be moved there when I go to my Samsung tablet S 7 when I go into Microsoft or Office 365 a lot of my documents and some folders are not there but when I go to OneDrive they are there and they can be moved. I think it’s something to do with the iPad or the iPhone the 365 app because it’s not working and acting funny on the Samsung and Apple devices but when I go on a device that does not have the 365. It works fine.

Picture one MacBook Air I can move files

Picture two I still do not know what the sites the City University Of New York store is violated cause I’ve always used one drive if you could please explain because when I started using a tablet back into 21 I’m sorry 2020 that was the first time since 2010 that used to charge yourself and I only got my computer a year ago it’s like something broken, but Microsoft 365 (Office) move them because all my devices have the same email and all my documents. They are on all devices but for some reason the files I’ve made the last few days and folders they’re not going from one device to another they only staying on the device I made them on, so I don’t know what the problem is if you could please help I greatly appreciate that.

Please explain the SharePoint. I have no idea what this thing is as highlighted. and when I clicked the two folders come off and then it says move and I don’t know thank you

Answer 3

Dear respected,

Based on the shared description, it looks like this issue happens recently as a sudden. In this situation, we would like to ask you check if the move action can be completed in other environment like a PC or browsers which will help to narrow down the issue to service cache or device side. And also, if other users are facing the similar scenario.

Move files and folders between OneDrive and SharePoint - Microsoft Support

We appreciate your understanding that sometimes the initial suggestions may not resolve the problem very soon. However, we can work together to narrow down and resolve the situation. So, please kindly provide more information to let us work further.

We appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Mia | Microsoft Moderator