MS To Do frequent crashing.

Anonymous
2024-01-08T16:24:15+00:00

I am a longtime user of the To Do app – since the Wunder list days. For months now the app crashes on my iPad multiple times throughout the day. I’m just sitting there looking at it and it goes away, then needs to be relaunched. At the same time it crashes the homepage widgets, like Weather, etc. all seem to reset as well. I have done absolutely every bit of cleanup you can think of – and apps are up-to-date, apps, closed down and iPad rebooted, ToDo reinstalled, plenty of storage, etc. etc. etc. please help me understand what I can do to fix this. It’s an essential app for me and really disappointing that this goes on . iPad model MK2P3LL/A, iOS 17.2, To Do version 2.112 Build 231222.1358

Microsoft 365 and Office | Microsoft To Do | Other

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  1. Anonymous
    2024-01-09T23:04:38+00:00

    Hi, this is Bryll

    I understand the urgency and importance of this as it is essential for your productivity. For now, allow me to lend you a helping hand.

    May we confirm on when did the problem started? Was it after an update, after installing a 3rd party program or a hardware change?

    Here are the strategies that we can recommend:

    1. Force restart your iPad.
    • To do this, press and hold both the power button and the volume down button until you see the Apple logo.
    1. Clear Microsoft To Do storage data:
    • Open the Settings app on your iPad.
    • Scroll down and tap on "General".
    • Tap on "iPad Storage".
    • Find and tap on "Microsoft To Do" in the list of apps.
    • Tap on "Delete App" to remove the app and its data from your iPad.
    • Deleting the app will remove both the app and its data from your iPad. Make sure to create necessary backup.
    1. Uninstall and reinstall the app:
    • To do this, tap and hold on the app icon until it jiggles, then tap Remove App and confirm. Then go to the App Store and search for MS To Do and tap the cloud icon to download it again.
    1. Check for software updates on your iPad.
    • To do this, go to Settings > General > Software Update and see if there is any available update. If there is, tap Download and Install.
    1. Change default web browser:
    • Open the Settings app on your iPad.
    • Scroll down and tap on the browser app you want to set as the default.
    • Tap on "Default Browser App."
    • Select the browser app you want to set as the default.

    Kindly send us a reply if there is any misunderstanding or clarifications to the information shared.

    Yours truly,

    Bryll

    Community Moderator

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  2. Anonymous
    2024-01-15T13:37:33+00:00

    Hi again,

    If my prior solution didn’t fix the issue, let's check if other programs on your iPad are also crashing. If they are, it's possible that the issue is related to the operating system of your device. Don't worry, the best thing to do is to have it checked by the manufacturer to get your iPad back to its optimal performance.

    Let us carry on and isolate the issue deeper. I do have some further strategies to try:

    • Temporary disable other apps that might conflict with To Do like Task managers app or storage optimizer.
    • Offload Microsoft To Do: Go to Settings > General > iPad storage, find Microsoft To Do and tap on it > Tap Offload App > Reinstall Microsoft To Do via App Store

    Let us know the result and we will get back to you as soon as we can. We may recommend other troubleshooting steps.

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  3. Anonymous
    2024-01-16T23:43:43+00:00

    Hello there,

    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)

    Respectfully,

    Bryll

    Community Moderator

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  4. Anonymous
    2024-03-05T11:06:29+00:00

    If you uninstall the app will you lose all your tasks? I am having a similar issue with it crashing on my iPhone

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  5. Anonymous
    2024-03-05T20:47:03+00:00

    I apologize but I’ve been off the grid for awhile. I will look at these steps shortly.

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