All Recent & Pinned File Links Lost

Anonymous
2024-03-20T14:16:19+00:00

I rebooted my PC today after a Windows update and afterwards in Word, Excel and PowerPoint my Recent Files list and Pinned Files List are all empty. And when I open an existing document, it does not show up in the Recent file list like it used to.

How do I fix both of these issues?

Microsoft 365 and Office | Excel | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2024-03-22T15:04:46+00:00

For those who want to rollback to a previous version of Office 365 here are the directions.

https://support.microsoft.com/en-us/topic/how-to-revert-to-an-earlier-version-of-office-2bd5c457-a917-d57e-35a1-f709e3dda841

The previous version information is: 3/4/2024 Version 2402 Build 17328.20162

To go further back click the following link and scroll down to "Version History".

https://learn.microsoft.com/en-us/officeupdates/update-history-microsoft365-apps-by-date?redirectSourcePath=%252fen-us%252farticle%252fae942449-1fca-4484-898b-a933ea23def7

You need to make sure you disable updates or the latest version will reinstall at some point.

Was this answer helpful?

1 person found this answer helpful.
0 comments

80 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2024-03-21T18:59:32+00:00

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-03-21T19:11:52+00:00

    After deleting the One Drive app, I rebooted, and then opened an Excel sheet and closed it. When I opened Excel again no recent documents.

    By the way, the Kapersky full scan finished and no virus or malware found. So I didn't think that was the root cause, but now with doing both a Windows Defender scan and a Kapersky scan of the whole C drive we can rule out viruses.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-03-21T19:25:50+00:00

    I did the full online Office Repair and it pulled my short cuts off the Desktop and then put them back in again.

    STILL DIDN'T FIX IT AND IT DOWNLOADED ONE DRIVE AGAIN.

    I deleted the one drive and tried and it still doesn't have recent files.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-03-21T20:24:58+00:00

    Had a long session with Microsoft support. They don't know what the root cause and they want to just uninstalld and reinstall things.

    I decided not to do it.

    They take forever to type replies. Wasted over an hour.

    In the end they told me what they are not responsible for.

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments