All Recent & Pinned File Links Lost

Anonymous
2024-03-20T14:16:19+00:00

I rebooted my PC today after a Windows update and afterwards in Word, Excel and PowerPoint my Recent Files list and Pinned Files List are all empty. And when I open an existing document, it does not show up in the Recent file list like it used to.

How do I fix both of these issues?

Microsoft 365 and Office | Excel | For home | Windows

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Anonymous
2024-03-22T15:04:46+00:00

For those who want to rollback to a previous version of Office 365 here are the directions.

https://support.microsoft.com/en-us/topic/how-to-revert-to-an-earlier-version-of-office-2bd5c457-a917-d57e-35a1-f709e3dda841

The previous version information is: 3/4/2024 Version 2402 Build 17328.20162

To go further back click the following link and scroll down to "Version History".

https://learn.microsoft.com/en-us/officeupdates/update-history-microsoft365-apps-by-date?redirectSourcePath=%252fen-us%252farticle%252fae942449-1fca-4484-898b-a933ea23def7

You need to make sure you disable updates or the latest version will reinstall at some point.

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  1. Anonymous
    2024-03-21T14:47:03+00:00

    OneDrive is the problem. See the following.

    I have the same issue that also began on March 20, 2024. I have a lead but not a complete solution. First here's what I did that did NOT work: First Word > Advanced > Options > changed number of files to appear in recent list. Second, ran Microsoft Quick Repair. Third, ran Microsoft Online repair which reinstalled 365.

    Here's what did work briefly: I Unlinked OneDrive. (there is a button in the OneDrive icon to do this). After this I rebooted and the full recent list DID APPEAR in Word. However it did not appear in Excel. I rebooted again and the recent list in Word disappeared again.

    Conclusion: ONEDRIVE IS THE PROBLEM.

    I have not yet uninstalled OneDrive but suspect this might be the full solution.

    Thanks for that info, hopefully it leads closer to solution.

    I am going to try your approach tonight, hopefully the recent/pinned show up so at least I can save them.

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  2. Anonymous
    2024-03-21T14:47:44+00:00

    Can you link to that thread, so maybe info is shared between them (or at least Microsoft knows that problems are related?)

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  3. Anonymous
    2024-03-21T14:53:27+00:00

    I uninstalled the One Drive App.

    That didn't fix it. I also see it when I open Excel still.

    I am going to reboot the computer as soon as the Kapersky scan is done.

    I have to go to the car dealership and I don't want to be working on this all day.

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  4. Anonymous
    2024-03-21T14:55:07+00:00

    I uninstalled One Drive. I am going to reboot after I get back from the car dealership and when the Kapersky scan is done.

    I know that the chance of there being a virus as the call is next to zero, but I do full virus scans every thursday anyways.

    I though I would just get that out of the way.

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