All Recent & Pinned File Links Lost

Anonymous
2024-03-20T14:16:19+00:00

I rebooted my PC today after a Windows update and afterwards in Word, Excel and PowerPoint my Recent Files list and Pinned Files List are all empty. And when I open an existing document, it does not show up in the Recent file list like it used to.

How do I fix both of these issues?

Microsoft 365 and Office | Excel | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2024-03-22T15:04:46+00:00

For those who want to rollback to a previous version of Office 365 here are the directions.

https://support.microsoft.com/en-us/topic/how-to-revert-to-an-earlier-version-of-office-2bd5c457-a917-d57e-35a1-f709e3dda841

The previous version information is: 3/4/2024 Version 2402 Build 17328.20162

To go further back click the following link and scroll down to "Version History".

https://learn.microsoft.com/en-us/officeupdates/update-history-microsoft365-apps-by-date?redirectSourcePath=%252fen-us%252farticle%252fae942449-1fca-4484-898b-a933ea23def7

You need to make sure you disable updates or the latest version will reinstall at some point.

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  1. Anonymous
    2024-03-22T19:00:02+00:00

    Agree - thanks to all for posts regarding the issues and attempts to correct. For brevity - I'm having same issues. On a leap of faith, I'll assume Microsoft doesn't know what happened ;-) stay with me on this...

    What can we proactively do to ensure Microsoft is aware so they can provide a response? (1. yes, we know & don't care so deal with it; 2. no, we didn't know and here is a fix; 3. something else) As of yet, I have not seen anyone from MS post in this thread.

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  2. Anonymous
    2024-03-22T17:59:02+00:00

    Wow. This did not work for me. I'm on 20162. Is that not the right one?

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  3. Anonymous
    2024-03-22T17:57:02+00:00

    This did not work. I rolled back to 17328.20162 and same problem. Is that not the right version? I confirmed this is the version I have loaded now.

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  4. Anonymous
    2024-03-22T17:53:06+00:00

    It is a very good temporary solution, so for now I am happy.

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