ERROR CODE :80192EE7. Your account was not setup in device because device management could not be enabled.

Anonymous
2024-03-19T06:25:56+00:00

We're in the process of configuring a computer with a Microsoft Business Premium account. The computer currently has an administrator account under ****@ugafco.aero. Now, I'm attempting to add another account to Microsoft 365 (Office), specifically ****@ugafcoaero.onmicrosoft.com, which was provided by the admin for Business Premium. However, we're encountering error code 80192EE7. How can we troubleshoot and resolve this issue?![](https://learn-attachment.microsoft.com/api/attachments/03d933b9-4cac-49a7-a6ac-30992a96c348?platform=QnA

![](https://learn-attachment.microsoft.com/api/attachments/96637866-fc4c-466c-8b08-324f4fc5dd4c?platform=QnA

Microsoft 365 and Office | Install, redeem, activate | For business | Windows

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Anonymous
2024-03-26T02:32:26+00:00

I called Microsoft and they told me it is a known issue Microsoft accidentally created when they deprecated and renamed WIP.

If you go into Azure and then type into the search 'wip' and select Mobility (MDM and WIP) and then click on Microsoft Intune

Under Windows Information Protection (WIP) user scope tick on the None radio button and then Save.

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Anonymous
2024-03-20T03:19:34+00:00

No, that's fine, this error is apparently more broadly applicable than I thought. We must have it for different reasons, and I think in your case it was an isolated incident, as opposed to what's suddenly happening here, which seems to be any account on any machine.

It's pretty interesting what the audit log in Azure AD shows for any attempt: https://portal.azure.com/#view/Microsoft_AAD_Devices/DevicesMenuBlade/~/Audit

This sequence, in rapid succession:

-Add device

-Add registered users to device

-Add registered owner to device

-Update device

-Register device

-Delete device

-Unregister device

So, amusingly, it adds it, changes its mind, removes it, and then throws the error in question. I was surprised to see that it gets that far.

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  1. Anonymous
    2024-03-19T22:26:20+00:00

    Are you talking about the very same error (because there are many different forms of failing which at a glance look the same)? Because you mentioned Intune, while this is merely a workplace join and is unrelated to that. It also happens if it's never been added before.

    It's not all tenants though. I tested against another just now and it worked fine, so whatever this new issue is it's affecting only some.

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  2. Anonymous
    2024-03-19T22:46:46+00:00

    I had the exact same error as pictured, same terminology. However, mine was a previously joined laptop with Intune, and perhaps I am explaining it wrong, but we are all connecting with provisioning by Azure AD. This laptop had been joined with my administrator account, and then with an office account previously.

    From what I had read, I understood it to be the same instance here. My apologies if I misunderstood. However, I was able to clear the error by removing the provisioning and connection to AzureAD, and starting over again. And now I have an employee who is happy to be able to work properly again.

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  3. Anonymous
    2024-03-20T14:45:32+00:00

    I have exactly the same, no answer yet

    I already checked:

    max devices per user

    internet connection firewall

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