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In the last several days I have noticed my laptop CPU fan blowing constantly. The culprit seems to be 4 identical processes using the same amount of CPU as each other continuously hovering at about 8-12%. This keeps the fan blowing 24/7.
The Task Manager shows the Process name as "Microsoft 365 and Office (32 bit)" and no Office applications are running. When I view the details the executable names are "odt____.tmp.exe" with the underscores representing some 3- 4-character hex value, e.g. C67A.
I can end the tasks but they come back after a time and the CPU fan turns on again.
What are these processes and can I turn them off?
TIA
BTW, I tried to include a screenshot, but the image upload doesn't work.
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Running Task Manager as an admin seems to show more process detail, ie: process is Microsoft 365 and Office (32 bit). I've seen 4-8 of these running so far.
interesting on the disabling Windows Hello for Business. We recently had it enabled and switched back to non-configured. I'm not sure the two are related, as the process in question if Microsoft 365 and Office (32-bit). I've seen up to 8 of these processes running on a machine taking up the majority of the CPU and brining machine to a crawl. Killed processes on two machines and updated Office to current. I haven't seen the processes return yet, but we have restarted the machines either.
Same issue. Can you please keep us updated on your findings with the ticket?
Audit logs for us in intune on the date the odt files were created in c:\windows\temp show that we disabled windows hello for business in deployment profile.
Me too. Same problem here. I've tried uninstalling and reinstalling Office 365 and updating Windows, but that doesn't solve the problem.