High CPU for multiple processes Microsoft 365

Anonymous
2024-01-01T17:07:45+00:00

In the last several days I have noticed my laptop CPU fan blowing constantly. The culprit seems to be 4 identical processes using the same amount of CPU as each other continuously hovering at about 8-12%. This keeps the fan blowing 24/7.

The Task Manager shows the Process name as "Microsoft 365 and Office (32 bit)" and no Office applications are running. When I view the details the executable names are "odt____.tmp.exe" with the underscores representing some 3- 4-character hex value, e.g. C67A.

I can end the tasks but they come back after a time and the CPU fan turns on again.

What are these processes and can I turn them off?

TIA

BTW, I tried to include a screenshot, but the image upload doesn't work.

Microsoft 365 and Office | Install, redeem, activate | For business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

54 answers

Sort by: Newest
  1. Anonymous
    2024-01-05T13:18:08+00:00

    Same here

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2024-01-04T21:53:58+00:00

    Our only way to stop so far was to disable the push of the package through our MDM. It does not uninstall it just stops trying to push it. It is not Intune but same general thought process.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2024-01-04T21:47:11+00:00

    Seeing this on an intune joined device here. Even after updating to the latest version of Office, a few of these files are still present in task manager.

    Would love to know a solution!

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2024-01-04T21:31:29+00:00

    Same problem here

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  5. Anonymous
    2024-01-04T13:48:26+00:00

    This was what support advised but for those running on an MDM, Intune or otherwise, they would also have to stop the app package from forcing an update after this downgrade.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments