High CPU for multiple processes Microsoft 365

Anonymous
2024-01-01T17:07:45+00:00

In the last several days I have noticed my laptop CPU fan blowing constantly. The culprit seems to be 4 identical processes using the same amount of CPU as each other continuously hovering at about 8-12%. This keeps the fan blowing 24/7.

The Task Manager shows the Process name as "Microsoft 365 and Office (32 bit)" and no Office applications are running. When I view the details the executable names are "odt____.tmp.exe" with the underscores representing some 3- 4-character hex value, e.g. C67A.

I can end the tasks but they come back after a time and the CPU fan turns on again.

What are these processes and can I turn them off?

TIA

BTW, I tried to include a screenshot, but the image upload doesn't work.

Microsoft 365 and Office | Install, redeem, activate | For business | Other

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  1. Anonymous
    2024-01-11T04:07:39+00:00

    Magically, the process creation has ceased today. It stopped occurring after todays quality updates. (i'm in the test ring using Autopatch) I searched for an update that would have anything to do with office deployment tool but nothing stood out. I am just so glad my CPU has returned to normal and no more odt<Random>tmp.exe files are being generated.

    I think you're right. Mine stopped yesterday and I was trying to figure out what might have fixed it since I applied those Windows Updates and also updated Office to the newest release (Version 2312 Build 16.0.17126.20132) 64-bit and those rogue processes seemed to have finally stopped...fingers crossed.

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  2. Anonymous
    2024-01-11T01:28:50+00:00

    Magically, the process creation has ceased today. It stopped occurring after todays quality updates. (i'm in the test ring using Autopatch) I searched for an update that would have anything to do with office deployment tool but nothing stood out. I am just so glad my CPU has returned to normal and no more odt<Random>tmp.exe files are being generated.

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  3. Anonymous
    2024-01-10T23:39:14+00:00

    Similar issue here. Found process tree with SysInternals Process Explorer from ofdeploy.exe --> odt<random>.tmp.exe --> conhost.exe.

    Both ofdeploy.exe and odt<random>.tmp.exe are signed by Microsoft Corporation.

    The parameters proved useful:

    C:\WINDOWS\system32\ofdeploy.exe -remote http://go.microsoft.com/fwlink/?LinkID=829801 -id [redacted] -accountid [redacted]

    C:\WINDOWS\TEMP\odt1D06.tmp.exe /configure C:\WINDOWS\TEMP\cfg5C24.tmp

    ??\C:\WINDOWS\system32\conhost.exe 0x4

    The cfg<random>.tmp file is the XML driving the ODT Office Deployment Tool. Mine showed:

    <Configuration>

    <Add OfficeClientEdition="64" Channel="MonthlyEnterprise" Version="16.0.16626.20208">

    <Product ID="O365ProPlusRetail">

    <Language ID="MatchOS" Fallback="en-us"/>

    <Language ID="en-us"/>

    <ExcludeApp ID="Groove"/>

    <ExcludeApp ID="Lync"/>

    <ExcludeApp ID="Bing"/>

    </Product>

    <Product ID="LanguagePack">

    <Language ID="MatchOS"/>

    <Language ID="en-us"/>

    <ExcludeApp ID="Bing"/>

    </Product>

    <Product ID="ProofingTools">

    <Language ID="en-us"/>

    </Product>

    </Add>

    <Updates Enabled="TRUE"/>

    <RemoveMSI/>

    <AppSettings>

    <Setup Name="Company" Value="[redacted]"/>

    </AppSettings>

    <Display Level="None" AcceptEULA="TRUE"/>

    </Configuration>

    The <Setup Name="Company" Value="[redacted]"/> had my company name. This is being pushed out.

    The challenge is a 32-bit verses 64-bit mismatch. I have 32-bit office and this is for 64, see first line.

    Another in my company uninstalled 32-bit and installed 64-bit, without any luck in fixing. There was talk about having to get ALL office 32-bit including none Office 365 apps like Visio. But that is yet to be proven as a solution as well.

    I have been using procexp.exe to identify and kill the process tree. Even clearing the files from C:\Windows\Temp did not stop since IT continues to push this out.

    You certainly can get a few running at a time:

    I listen for laptop fan and investigate. It is either virus checker scanning OR ofdeploy tree sucking up my CPU!

    I wish Microsoft would not do things like running from a temp directory much less a random little *.tmp file with .exe stuffed on the end... This looks so bad with respect to trusted vs malware. But at least it is signed. This drove me into a leaning spike and wasted a lot of time making sure this was trusted. Now I know way more than I ever wanted to about ODT. 😐

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  4. Anonymous
    2024-01-10T14:35:18+00:00

    The ChatGPT is strong in this one.

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  5. Anonymous
    2024-01-10T14:28:09+00:00

    I opened a ticket with Microsoft - and after a very long wait - this was their response:

    "Apologies for the late reply on this. 

    This seems to be a new known issue that is being reported by other users as well. Rest assured that I am already having our internal team check on this. I will let you know if we can confirm a working resolution as soon as possible."

    I'm not resting.... or assured...

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