This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
The device is a PC with Windows 11. Device added to and shows up for family member on Family Safety App. Web and Search feature works but Screen Time is not. The device is shown as No Usage. When I initially set up the PC, I had my kid as the Administrator but then changed him to standard user and myself as the Administrator. It seems like once I made that change is when the Screen Time feature stop working. I tried to remove him from Family and re-adding him back in. This did not work. Also tried installing updates and rebooting but nothing works. Any suggestions on what I can do to fix this issue. Trying to figure out if it is a setting on my side that can be fixed or if it is just a bug on MS side. I have a Norton Anti-Virus but I don’t think this would be the root of the cause.
Thanks
CT
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Same issue - suddenly as of Tuesday 24th September no screen time reported for my son laptop with Win 11. I am glad i found this discussion before spending hour trying to fix it! Microsoft - please focus on fixing this important issue asap!
I've been on chat with a Microsoft representative this morning, and they have asked me to email familysafetyfeedback@microsoft.com with my concerns. The email I sent below,
Hi there, I have a couple of major issues with the Family Safety app, a great shame because up until this point it worked great and I recommended it to several other parents.
Please advise ASAP.Kind regards,A concerned parent!
Would like to know who you emailed. I spent over an hour on support chat this morning. Got through to an "advanced" tech support. He did lots of umming and ahhhing, and agreed there is an issue. In the end, he advised us to both ensure our MS accounts are "fully verified" by going to https://account.live.com/reputationcheck. I have done this, but I don't think it will do anything - it just takes you to a page showing you account info, not sure it did anything.
If in 24 hours it still is not working, he advised to post here: https://support.microsoft.com/en-us/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332 with the case reference number he gave me. But he said that this just means it will be looked at internally, no timescale, no feedback.
So frustrating that you can't raise a ticket to track, there is a major issue here, it needs fixing...
Will keep this thread updated if I get any success.
It seems the moderators have removed the email address, presumably to stop it getting spammed by many concerned parents!
FWIW we also have the same issue since the 25th. Have tried setting up new accounts and even that doesn't work.
Definitely feels like something on the server side, pretty poor show that there is no notification about this.