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The device is a PC with Windows 11. Device added to and shows up for family member on Family Safety App. Web and Search feature works but Screen Time is not. The device is shown as No Usage. When I initially set up the PC, I had my kid as the Administrator but then changed him to standard user and myself as the Administrator. It seems like once I made that change is when the Screen Time feature stop working. I tried to remove him from Family and re-adding him back in. This did not work. Also tried installing updates and rebooting but nothing works. Any suggestions on what I can do to fix this issue. Trying to figure out if it is a setting on my side that can be fixed or if it is just a bug on MS side. I have a Norton Anti-Virus but I don’t think this would be the root of the cause.
Thanks
CT
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Does anyone know how to raise this as a support ticket to Microsoft?
I have been through the online chat support, and they could not suggest any fix.
They told me posting here would raise a ticket: https://feedbackportal.microsoft.com/feedback/idea/e0919d32-477c-ef11-a4e7-6045bdb238dc
But this is just another public foruum.
I want to raise a formal ticket...
I checked in Task Manager under Services, and when logged in as my son, see that "WpcMonSvc" is running. When looking in "Details" tab, it has UACvirtualisation disabled, but I assume that is right. So this doesn't seem to be the issue..?
Also, I think this seems to be a server side issue with Family Safety, as the same issue has occurred for both my kids - screen time stopped logging in the Family Safety app/MS account last Wednesday. They use different devices, so it can't be a device issue?
I have tried all the measures suggested without any luck
How do you do this?
Same here. All usage stopped appearing on Wednesday 25th Sep. Have pretty much the same issues as others describe here. Screen time function of Family Safety working but stuck at previously set limit, can be adjusted in Family Safety app and website, but no usage showing, so has no effect. Once locked, can be unlocked for extra time, but only via a request, not via adjusting the limits ahead of time. This is fundamentally broken functionality.
Further up this thread people seem to have had success fixing some issues by checking the "Parental Controls Service" is running in Windows. Can anyone confirm how to check this?