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The device is a PC with Windows 11. Device added to and shows up for family member on Family Safety App. Web and Search feature works but Screen Time is not. The device is shown as No Usage. When I initially set up the PC, I had my kid as the Administrator but then changed him to standard user and myself as the Administrator. It seems like once I made that change is when the Screen Time feature stop working. I tried to remove him from Family and re-adding him back in. This did not work. Also tried installing updates and rebooting but nothing works. Any suggestions on what I can do to fix this issue. Trying to figure out if it is a setting on my side that can be fixed or if it is just a bug on MS side. I have a Norton Anti-Virus but I don’t think this would be the root of the cause.
Thanks
CT
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Would like to know who you emailed. I spent over an hour on support chat this morning. Got through to an "advanced" tech support. He did lots of umming and ahhhing, and agreed there is an issue. In the end, he advised us to both ensure our MS accounts are "fully verified" by going to https://account.live.com/reputationcheck. I have done this, but I don't think it will do anything - it just takes you to a page showing you account info, not sure it did anything.
If in 24 hours it still is not working, he advised to post here: https://support.microsoft.com/en-us/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332 with the case reference number he gave me. But he said that this just means it will be looked at internally, no timescale, no feedback.
So frustrating that you can't raise a ticket to track, there is a major issue here, it needs fixing...
Will keep this thread updated if I get any success.
I've been on chat with a Microsoft representative this morning, and they have asked me to email familysafetyfeedback@microsoft.com with my concerns. The email I sent below,
Hi there, I have a couple of major issues with the Family Safety app, a great shame because up until this point it worked great and I recommended it to several other parents.
Please advise ASAP.Kind regards,A concerned parent!
Same issue - suddenly as of Tuesday 24th September no screen time reported for my son laptop with Win 11. I am glad i found this discussion before spending hour trying to fix it! Microsoft - please focus on fixing this important issue asap!
Having the same issue. Cannot see any activity of my sons Win11 PC since Wednesday, even though he is using it.
This is really **** and seems like a global problem for Microsoft, which may not even be aware, since nobody can report it....
Can confirm posting here does nothing. I follow four different issues on different Microsoft products. All threads going 6 months or more. No fixes from Microsoft.