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The device is a PC with Windows 11. Device added to and shows up for family member on Family Safety App. Web and Search feature works but Screen Time is not. The device is shown as No Usage. When I initially set up the PC, I had my kid as the Administrator but then changed him to standard user and myself as the Administrator. It seems like once I made that change is when the Screen Time feature stop working. I tried to remove him from Family and re-adding him back in. This did not work. Also tried installing updates and rebooting but nothing works. Any suggestions on what I can do to fix this issue. Trying to figure out if it is a setting on my side that can be fixed or if it is just a bug on MS side. I have a Norton Anti-Virus but I don’t think this would be the root of the cause.
Thanks
CT
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I see the exact same behavior. Everything time-related works, but I have no visibility. Very frustrating!
Has been working fine for me until 26 September 2024. Screen Time just shows no usage after that.
Same here.
Family Safety does not report usage time since 24 or 25 september (on Windows 10 Pro with latest updates).
Also, the usage duration time I set is not applied anymore for my kids.
It seems to be a large scale issue. Hopefully I saw this post before uninstalling everything ...
FWIW we also have the same issue since the 25th. Have tried setting up new accounts and even that doesn't work.
Definitely feels like something on the server side, pretty poor show that there is no notification about this.
It seems the moderators have removed the email address, presumably to stop it getting spammed by many concerned parents!