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The device is a PC with Windows 11. Device added to and shows up for family member on Family Safety App. Web and Search feature works but Screen Time is not. The device is shown as No Usage. When I initially set up the PC, I had my kid as the Administrator but then changed him to standard user and myself as the Administrator. It seems like once I made that change is when the Screen Time feature stop working. I tried to remove him from Family and re-adding him back in. This did not work. Also tried installing updates and rebooting but nothing works. Any suggestions on what I can do to fix this issue. Trying to figure out if it is a setting on my side that can be fixed or if it is just a bug on MS side. I have a Norton Anti-Virus but I don’t think this would be the root of the cause.
Thanks
CT
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
It looks that you all had a global issue. It worked for me well back then. But it does not work now, when it seems - it works for everybody else?
App stopped reporting screen time on Friday and is still not working. I thought my kid did something but he was not using PC at all. All services are up. I always see that he is not using PC, even if he actually does.
Was there any solution? Is anybody besides me experiencing this issue right now? If I'm alone, I really think that it is some account or PC issue and I want to know where and what should I check.
Type "services" in the search and look for "parental control" and see if that is running.
FWIW we also have the same issue since the 25th. Have tried setting up new accounts and even that doesn't work.
Definitely feels like something on the server side, pretty poor show that there is no notification about this.
It seems the moderators have removed the email address, presumably to stop it getting spammed by many concerned parents!
Would like to know who you emailed. I spent over an hour on support chat this morning. Got through to an "advanced" tech support. He did lots of umming and ahhhing, and agreed there is an issue. In the end, he advised us to both ensure our MS accounts are "fully verified" by going to https://account.live.com/reputationcheck. I have done this, but I don't think it will do anything - it just takes you to a page showing you account info, not sure it did anything.
If in 24 hours it still is not working, he advised to post here: https://support.microsoft.com/en-us/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332 with the case reference number he gave me. But he said that this just means it will be looked at internally, no timescale, no feedback.
So frustrating that you can't raise a ticket to track, there is a major issue here, it needs fixing...
Will keep this thread updated if I get any success.