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The device is a PC with Windows 11. Device added to and shows up for family member on Family Safety App. Web and Search feature works but Screen Time is not. The device is shown as No Usage. When I initially set up the PC, I had my kid as the Administrator but then changed him to standard user and myself as the Administrator. It seems like once I made that change is when the Screen Time feature stop working. I tried to remove him from Family and re-adding him back in. This did not work. Also tried installing updates and rebooting but nothing works. Any suggestions on what I can do to fix this issue. Trying to figure out if it is a setting on my side that can be fixed or if it is just a bug on MS side. I have a Norton Anti-Virus but I don’t think this would be the root of the cause.
Thanks
CT
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Has been working fine for me until 26 September 2024. Screen Time just shows no usage after that.
OH MY GOSH - I am so glad I'm reading this... I am not kidding when I tell you I spend 5 hours on the phone with Microsoft Support today (who found nothing wrong) AND because it's been bugging me, I've spent the last 3 DAYS prior trying EVERYTHING I can find on any help site - even reddit!
I'm pulling my hair out - for me it stopped last Saturday (Sept. 22).
My kid is VERY creative and has figured out how to disarm every system we tried (using ghost OS, VPN, you name it - I torn between proud and pissed off).
So we went back to family since its free with the understanding I will spot check at any time. He swore to me up and down that he didn't bypass it - and I guess he was telling the truth.
My problem seems to be a slightly different "flavor" but I'm certain it's all related... Oddly enough the device time limits ARE being enforced and I CAN add more time when needed, but despite I watched him play video games for an hour today, the screen time shows 0 minutes and the "App and Games" tab doesn't register any time either.
MICROSOFT - FIX YOUR %#$!
Mine has stopped working since Wednesday too! My son's usage is not visible to me. Didn't know this was a global thing!
I am facing the same issue. The app stopped reporting usage since today. Did you find a solution to this problem? Appreciate guidance. Thank you.
Is anyone else with the same issue blocked from selecting the "I have the same question" on the post?